Microsoft Store Not Detecting External Storage

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Mitchell, how are you today? Hope you're well.

So, there's two things we can try.

First one is to install it on your C or D drive and then, move it to your E drive.

Or try this:

First, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If it still doesn't work:

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC and try again.

When you connect a compatible external storage drive, Xbox One will prompt you to format the drive and walk you through setting it up to store games and apps.

The basic requirements for storing games and apps on an external drive are:

Has capacity of 256 GB or more, and

Uses USB 3.0.

Devices that don’t meet these requirements will be treated as media storage, such as for music or video. If you have a storage device that does meet these requirements for game and app storage, you can cancel the format to use it as a media device.

If your console doesn’t recognize your external drive, see:

support.xbox.com/.../console-doesnt-detect-external-storage

It's also worth taking a look at the support article regarding external hard drive detection etc.

support.xbox.com/.../console-doesnt-detect-external-storage

Hi!

I would recommend referring to the below troubleshooting guide to assist with the external hard drive not being detected.

Xbox One Doesn't Detect External Storage

Hi

As long as the external hard drive meets the standards below then it should work for storing games.

If the console is switched on when you first plug the drive in it should recognise it and offer you the option to format the drive for games storage.

"The basic requirements for storing games and apps on an external drive are:

Has capacity of 256 GB or more, and

Uses USB 3.0.

Devices that don’t meet these requirements will be treated as media storage, such as for music or video. If you have a storage device that does meet these requirements for game and app storage, you can cancel the format to use it as a media device."

support.xbox.com/.../manage-storage

support.xbox.com/.../console-doesnt-detect-external-storage