Microsoft store has an update but progress is frozen and I can’t open any apps

I understand, please check if the game has a game update that needs to be installed from the Microsoft store. Open the Microsoft store app then go to library > Get updates.

Hi,

I can’t access the Microsoft store or download update for any of my games.

The message are different from

Can’t access try later

Update can’t be done at the moment.

I can’t send you photos sorry

Hi there! This is Virginia O.

I understand that you are experiencing freezing issues with Microsoft Store.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart the Microsoft Store by closing the frozen Microsoft Store page.

Press Ctrl + Shift + Esc to open Task Manager.

Find Microsoft Store under the Processes tab, select it, and click End Task.

Reopen the Store and retry the game installation.

And then clear Microsoft Store cache. To do this, press Windows + R to open the Run dialog box. Type wsreset and press Enter.

Wait for the command to reset the Store, and it will reopen automatically.

Make sure that your Xbox App and Microsoft Store accounts match because mismatched accounts can cause issues. Open the Xbox App and ensure you’re signed in with the correct Xbox Game Pass account.

And do the same for the Microsoft Store. Open the Store, click your profile icon at the top-right, and sign out. Sign back in using the same account as your Xbox App.

Next is to update the Microsoft Store and Xbox App because an outdated app might lead to freezing issues. Please open the Microsoft Store, go to Library, and check for updates. Update the Microsoft Store and Xbox App if new versions are available.

Then adjust Windows region and language settings. Go to Settings > Time & Language > Language & Region. Make sure that your Region is set correctly (e.g., where your Game Pass subscription is active).

After that is to run the Windows troubleshooter. Kindly use the built-in troubleshooter to fix app-related issues. Open Settings > System > Troubleshoot > Other Troubleshooters. Select Windows Store Apps and click Run.

A poor connection can cause freezing issues. Test your connection by running a speed test online. If the connection is unstable, restart your router and try again.

It is also important that your operating system is up to date for maximum compatibility. Go to Settings > Windows Update and install any pending updates.

If the issue persist after performing the troubleshooting steps, kindly complete the transaction via a browser by going to Microsoft Store Online.

Log in with your Xbox Game Pass account and purchase for the game then start the installation.

Thank you for your cooperation.

Hello Teknodo

is there any chance that your xbox app or microsoft store needs an update ?

to check open your microsoft store app and click the more icon in the top right ( looks like this ....) then click downloads and updates then click get updates

and update the apps if needed , this happened to me before and this fixed it. Hope it helps

Run the Microsoft Store Troubleshooter, windows 10 has a built-in troubleshooter for the Microsoft Store that can automatically diagnose and fix issues. To run the troubleshooter, open the Settings app, select Update & Security, then Troubleshoot, and finally, Windows Store Apps.