Microsoft Store Game Exchange Problem

there is no Exchange rate used by Microsoft store, the game Prices are set independently and vary by region

Hi Rodrigo

Thanks for bring this to our attention. it can definitely become frustrating when spending money on a game, only to find out it isn't what we hoped for. Please take some time to

Contact us Here through chat support or by requesting a callback. An Xbox agent will be able to help with all billing related questions.

Hope this helps!

Hey there Arcane Adagio,

We will not be able to assist with that through the forums, and simply exchanging the game for the PC version will not be possible with the Support team either. It looks like you took the proper steps in requesting the refund but received a notice that the
refund is not possible. I would advise that you respond to the email that was sent out to you so that you can further discuss the refund with the agent that assisted with the refund request.

I hope this helps.

Hi Arcane Adagio,

sorry to hear and sorry to say "In this help Forum we are all users like you and can not help with refunds!" Maybe best ist to contact the support at the link:
https://support.xbox.com/en-US/

then you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

1. Billing & accounts
2. see other option -> payments and billing
3. show contact options
4. choose the way of contact that you prefer (chat or call)

But maybe the Input lag on the xbox is only because of the

Live Service Warning?

You can use the 'Request a Refund' form that's provided threw
Xbox customer support contact us link.

You may possibly be able to get a refund after you submit the form. I wish you the best of luck.