Microsoft store freezing when I purchase something

Discus and support Microsoft store freezing when I purchase something in XBoX on Windows to solve the problem; I have the game pass ultimate and tried to get halo: the master chief collection through the game pass and it froze so I closed the MS store and... Discussion in 'XBoX on Windows' started by Smokeyflame9, Feb 1, 2021.

  1. Smokeyflame9
    Smokeyflame9 Guest

    Microsoft store freezing when I purchase something


    I have the game pass ultimate and tried to get halo: the master chief collection through the game pass and it froze so I closed the MS store and reopened it. I went to downloads to see if it was downloading and it wouldn't load so I went to purchase something else through the game pass and it also froze and now nothing will download and it will freeze when I press download also it says its downloading the master chief collection even though its not. Can I get help? Also I'm on PC and not purchasing on Xbox.

    :)
     
    Smokeyflame9, Feb 1, 2021
    #1
  2. deen matti Win User

    xboxinstaller wont work

    i cant use the xbox app cause the same thing happens when i try to download something in the microsoft store it just freezes
  3. SlothJones Win User

    I haven’t been able to make micro transactions on my account for about a year pls help

    Also I feel like I should clarify I can make purchase in the actual Microsoft store just fine. Its only when I try to purchase something in-game like a skin or dlc.
  4. sandy the hippy Win User

    Be Careful when Purchasing Xbox Digital Games via in-store card purchase

    Um, you may as well say be careful not to lose something when you buy it.

    It's not really the stores, or Microsofts fault you misplaced something that you purchased, it's not exactly a scam.
  5. DeniqL Win User

    Microsoft store freezing when i redeem a code

    Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

    Can you try redeeming it through the browser?

    redeem.microsoft.com
  6. JosefLBohorquez Win User

    Microsoft store freezes when I try to install

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this GH0STNICK

    When you say "full restore of the app itself" do you mean reinstalling the Microsoft store and all its components?
    If not, please follow Lester response here (try both methods):
    https://answers.microsoft.com/en-us/windows/for... try

    If you already tried that and in case is one of the latest windows updates, try uninstalling it (if un installing the latest update doesn't work, repeat)
    Don't forget to turn off automatic updates temporarily

    https://support.microsoft.com/en-us/windows/rec...
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Microsoft store freezing when I purchase something

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