Microsoft Store doesn't accept my card informations

Sicoten · May 22, 2021

I was trying to buy the Game Pass for PC or the Game Pass Ultimate for the first time for $1 but sadly I can't. I filled every box correctly and it still doesn't accept them and all of the boxes have red outlines. It says "Check the informations. They don't belong to this card." or something like this I just translated it from my language. The region is set to my country(Hungary) and as far as I know, these purchases are available here. I read after this but found nothing. I tried to buy it from the browser and the Xbox app but those didn't work either Do you guys have any advice?

:)

XBF Aicha T

Hello There @Sicoten ! You'll need to contact support and speak to billing. http://support.xbox.com/contact-us

ngocphi

if it's a prepaid visa that would be why

Your card must be in the same region as your account region

If it's a prepaid visa you must turn on Online transactions and reoccurring purchasing and have billing info registered on the vendors site

AlsoAlso if the prepaid card isn't working still then you are going to have to get another card with prepaid cards it's 80% chance of not working you can only guess and pray

And ask Support sometimes to help add it

Bilakshan Purohit

Hi, Ronie.

Microsoft doesn't accept Indian domestic-debit cards. We don't even have the option to pay via PayPal when your region is selected as India.

Microsoft store doesn't support pre-paid cards and only has one payment option of Credit/Debit card (so why even call it payment optionS).

I literally can't purchase anything on MS store, literal facepalm.

AleksanderBR

That's the problem, redeem.microsoft.com won't accept my code, microsoft store doesn't either.

zmaster2XXX

Typically this is a result of using a card that is not accepted like a debit card, but you should speak to the microsoft store support people for confirmation.

Microsoft Store doesn't accept my card informations