Microsoft Store Device Management - Unlick Greyed Out

Hello Taylor Huckstep,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Taylor Huckstep,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are trying to unlink devices which you have linked or signed in your account to Microsoft Store and is unable to because the option is greyed out. Let us check and see on what we can do to help address your concern in a timely manner.

It is possible that the devices that you cannot unlink does not count towards your device limit. To remove devices associated to your Microsoft account, you can check it through your account page or sign in through https://account.microsoft.com/devices and remove the devices.

For your reference, see:

• Manage devices used with your Microsoft account - Microsoft Support
  
• Remove a device from your Microsoft account - Microsoft Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

The store option is greyed out so don't know how you managed that

Hello Micah Tang

Welcome to Microsoft Community.

I am aware of the present situation is that you are encountering some issues of your Nvidia GTX 1650 Ti. After observation, it seems that you have done a lot of troubleshooting steps, which it is very helpful for narrowing the scope of issue. If your device have restarted, but only Intel's integrated graphics card exist in your Device Manager, it is likely that this is a hardware problem.

Here are the explanations for this issue:

• Your laptop has an HDMI port, and if it is connected to an external monitor via this port, your Windows image output is basically from the discrete graphics card, if the hardware of the discrete graphics card is not outputting the image content well at this point. A black screen display would be an expected behaviour
  
• Secondly, the reason for the grey display of Nvidia in the Device Manager may be that Nvidia's drivers do not recognise your discrete graphics card well (the reasons for this are: poor soldering of the chip on the motherboard / or circuit problems with the GPU chip itself.) At this point the image output of your device is most likely still working with the integrated graphics card.
  
• If you need to resolve this issue, I would recommend that you do not connect an HDMI cable to output your laptop's image in the first place. Then use your laptop's own screen only and enter PC safe mode to see how the problem manifests itself, this mode generally calls Microsoft's most basic set of drivers for your device, If the problem is still greyed out in safe mode, or if the screen is blacked out, you can basically determine that the problem is coming from your hardware.
  
  See more details of booting your device into safe mode: Start your PC in safe mode in Windows - Microsoft Support
  
• Assuming the problem is with your laptop's hardware, contacting Acer after-sale for repair is the best option at this time. I hope the above information helps and feel free to reply if nay updates.
  

Best regards,

Chandy |Microsoft Community Support Specialist

Hello Fudge, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, to solve it I invite you to follow the following steps recommended by Microsoft Support:

To view warranty coverage for your Surface, Surface accessory, Xbox, or Xbox accessory, you'll need to register its serial number. When you add your device this way, some online features will not be available.

1. Go to account.microsoft.com/devices, sign in, and select Register device to continue.

2. Enter the device serial number to register it to your account.

3. Select the device to view warranty information.

Information Source (Credits): https://support.microsoft.com/windo...d4044995-81db-b24b-757e-1102d148f441#:~:text= Go%20a%20account.microsoft.com%2Fdevices%2C%20start%20if%C3%B3n, to%20register it%20in%20your%20account.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.