Microsoft Store claims game is installed... BUT IT IS NOT

Discus and support Microsoft Store claims game is installed... BUT IT IS NOT in XBoX Games and Apps to solve the problem; I purchased DLC for Borderlands 2 (Commander Lilith and the Fight for Santuary). When I locate it in the Microsoft Store, I am told that the game is... Discussion in 'XBoX Games and Apps' started by fjvanwet, Nov 11, 2020.

  1. fjvanwet
    fjvanwet Guest

    Microsoft Store claims game is installed... BUT IT IS NOT


    I purchased DLC for Borderlands 2 (Commander Lilith and the Fight for Santuary).

    When I locate it in the Microsoft Store, I am told that the game is installed, and the button "LAUNCH" shows.

    Clicking on "LAUNCH" does nothing at all.

    So, I went into Xbox settings and took a look at both of my drives: internal and external.

    The title is NOWHERE to be found on either drive.

    Is this something that can be "reset" so that I am able to download the game again from the store?

    If a reset is not possible, how about a work around so that I can convince the Store to download it again?

    My friend has a similar problem with Borderlands 2 DLC: Tiny Tina's Assault on Dragon Keep. He can't get it to run, and cannot get it to download again.

    Any assistance will be much appreciated.

    :)
     
    fjvanwet, Nov 11, 2020
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Microsoft Store claims game is installed... BUT IT IS NOT

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