Microsoft Store and launcher account doesn’t match

Yashira Hernandez · Apr 6, 2023

I just got a new pc I was using a laptop and I deleted everything from my account I only have one email the same one I use for everything in my laptop I use in my pc now I can’t play because of the message saying accounts in Microsoft Store and launcher do not match

You are not signed in to Microsoft Store with the account you are currently using in the launcher.

And there is an option do not warm me for 30 days

How can I fix this

:)

Yashira Hernandez

Thank you for your help I just contacted Minecraft I hope they can fix it

Kimmy_24

Hi, Yashira! I'm Kim, an Independent Advisor and I’m happy to help you today.

Sorry about that. Upon checking, it seems like an in-game bug https://bugs.mojang.com/browse/MCL-23199. I would suggest you to contact Minecraft support so they can further help you signing in to the launcher.

You can submit the request here: https://help.minecraft.net/hc/en-us/requests/new. Kindly include a screenshot showing you're logged in to the same account you use in the Microsoft store and in the Xbox app on the link.

Kimmy_24

You're most welcome Yashira! I wish you all the best!

Manticles

Idk if this will help anyone else, but when I have this issue I just click past the message, open my game, and it logs in for me just fine. Idk if that only works for me, but maybe it'll help someone else.

Note: The first time I installed in Bedrock version and ran it, I had to actually click the sign in button. Once it was done having it's stroke, and I refreshed the game, everything worked like normal

F3n3k

https://bugs.mojang.com/browse/MCL-...suetabpanels:comment-tabpanel#comment-1248273

Microsoft Store and launcher account doesn’t match