microsoft solitare, paid for it and now says i did not

Hi RichardFischer4! My name is Ricardo an independent advisor ready to help you with this situation!

Please confirm here that you the payment went trough on your account

https://account.microsoft.com/billing/orders

If you just made the purchase:

If it doesn't appear but you just made the purchase, sometimes can take a up to 24 hours to appear in the account

If during the process you got an error message, but the money was taken from the account, the money will return automatically to your payment method

If the purchase was a a long time ago:

If it doesn't appear in the order history it means that the purchase was on a different Microsoft account, you need to find the account that made the purchase to access the purchase and log with that account on the Microsoft store app and the Xbox app

I did everything I could and followed all your instructions. I even made it thru a q&a bot that specifically asked if I had paid for

microsoft solitare but not Xbox. yet no help came, no fix. I had to repay for the Microsoft solitare inorder to get the premium banner back up and stop the ads. this is for my 82 y/o dad. Who now has over paid for his subscription by atleast 6 months. I hope you will do the right thing and comp him a free year of his microsoft solitare or atleast 6 months.

Please fix his subscription or I will assume you cannot offer personal service for the ederly using your platform.

Melissa Younger

regarding

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

user name

ticket # 15506, plus others and numerous tech person replies to my question.

Sent from Yahoo Mail on Android

Show more

I did reboot my laptop, it did not solve the issue. I also uninstalled microsoft solitare app, and reinstalled... did not help. The daily challenges work fine, just the events are not launching

re download microsoft solitare collection

Help, I cannot sign in to microsoft solitare getting error code 1170000.