Microsoft Solitare Collection games stuck on "Loading"

CrypticDig59032 · Jan 16, 2017

I am trying to play Microsoft Solitaire on my new computer with windows 10 and it while the apps will load, when I click on any game (like Solitaire), I get only a screen that says "loading". The game never actually loads.
I have removed the app and reinstalled, I have done the WSReset. I have even upgraded to premium. Still none of the games will load. What to do?

:)

Patty510 · Jan 16, 2017

Playing as quest

Everytime i turn my computer off then back on microsoft solitare collection goes back to original from Microsoft solitare collection ,I use jumbo, never had this problem until update windows 10 version 1803. Pleas help

gkrey · Jan 16, 2017

Can you restart a card game in the Microsoft solitare collection games?

Can you restart a card game in the Microsoft solitare collection games?

Mister Mascot · Jan 17, 2017

Hey there drgarden,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection. Please try the troubleshooting steps on this page HERE and
let us know if it helps. If not, can you please provide more details on your device and how it's connected to the internet?

Thanks so much!

Mister Mascot

Hey there drgarden,

Sorry to hear about the issues you're having with Microsoft Solitaire Collection. Please try the troubleshooting steps on this page HERE and
let us know if it helps. If not, can you please provide more details on your device and how it's connected to the internet?

Thanks so much!

narendratummawar

re download microsoft solitare collection

melvin lafferty

Microsoft Solitare Collection will not reload after closure as it cannot reopen the Xbox data. The first load of the game works perfectly but close it and reopen it later and it will not load, Solitare attempts to access the User data, saved scores and games played etc but fails to load and freezes. I have proven that the cause is the XBox data as I can log the User out of the Xbox and play Solitaire as a guest, go out and reload it as many as you want but no scores or data is kept. I have tried all troubleshooting including, reset both Solitare and XBox, remove and reinstall. Etc. I have also contacted other users in this Region (Australia) all are having the same issues. Can you help please. Solitaire Version: 4.9.5170.0 Xbox Version: 2105.1001.19.0

Wilfred Mac

Hi mike007bond,

Having a corrupted game file is one of the causes why Microsoft Solitaire Collection is not loading. To help you resolve this concern, I recommend that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

Click Start and click Settings.
Select System.
Select Storage.
Select This PC.
Click Temporary files.
Choose Temporary files.
Click Remove files.

Step 4: Reset the game from the Settings menu.

Click Start and click Settings.
Select System.
Select Apps and features.
Find the game and click Advanced options.
Click Reset. You need to restart your computer to let the changes take effect.

Step 5: Try to uninstall and reinstall the affected game.

Kindly update us with the results, so that we can assist you further.

NelsonWijaya

Is this the only game with this issue?

Yes, it seems so. I've tried opening Microsoft Solitare Collection and it logs in just fine to the Xbox gaming service.

Microsoft Solitare Collection games stuck on "Loading"