Microsoft Solitaire Collection will not load. Any fix?

Hi Karen,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with Microsoft Solitaire Collection. I understand that it's crashing on your iPad.

To make sure that you'll reach the right support group for this game and for your issue to be logged, responded and monitored accordingly, allow me to redirect you to the proper channel. Kindly use this link to submit a support ticket to Microsoft casual games support:

https://support.xbox.com/game/microsoft-casual-...

Regards,

Alvaro

microsoft solitaire collection was loaded but will not work now.

Microsoft solitaire Collection plays all adds but will not load the game. message on screen is-( we are having some trouble connecting to the internet to download Microsoft solitaire collection data)

selecting "Solitaire Collection" icon will not load any games.

Can I join or better start a new thread?

1. Version 6.3 (Build 9600)

2. PC, i5 3570K, GTX770

3. Today

4. No

5. When I hit the Microsoft Solitaire Collection tile on the Start page, the blue screen with Microsoft Solitaire Collection on it appears for a long time. When it finally loads and I try to start any game mode it stays stuck on blue loading screen.

6. I uninstalled and reinstalled it, but no change. Checked all Windows and Windows Store updates and I have every latest ones.

Non-acceptable solution: Problem started when I updated nVidia drivers to newest one (332.21), if I revert to older drivers Microsoft Solitaire Collection is working fine. I can't and don't want to use older graphics drivers. Any fix for this issue?