Microsoft Solitaire Collection - Premium Edition: Paid for but keep getting billed again

I agree. Everyday there are server connection problems even while logged into the Microsoft Solitaire Collection. My paid Premium Edition is going to expire soon and perhaps I will not renew it due to the number of connection errors that I'm getting. Obviously
if I am logged into the MS Solitaire Collection and the internet then I should not be getting server connection errors. This Microsoft Bingo program and the MS servers need to be fixed immediately. As a Microsoft customer and user I expect to get what I paid
for from a reliable software provider. Under these circumstances a large number of Xbox players are annoyed by the reliability that Microsoft is supposed to provide. Fix the errors or you will lose valuable customers and your reputation.

I am not using Microsoft Solitaire Premium.

In Microsoft Solitaire Collection there is.

"Settings" Apps & Features" choose Microsoft Solitaire Collection, Advanced Settings then Reset.

When you first logged into Microsoft Solitaire Collection, it created a GamerTag/Username to be associated with the Microsoft Account used when opening Microsoft Solitaire Collection. This is used to track your progress(score, badges, achievements, etc).
This GamerTag is generated randomly and may be changed(1 time for free) if you wish to do so.

Information on how to change your GamerTag can be found HERE.

A 1 week free trial of Premium Edition is given when you first sign into Microsoft Solitaire Collection. The Premium Edition grants access to bonus exp, coins, tournaments etc, as well as Ad-Free. At the end of the free trial, you are given the option to
purchase the Premium Edition subscription or continue to play free, without the Premium features.

I have lost access to my Premium Edition as well that doesn't expire until October. Once I completed the update to the Windows Anniversary Edition, 1607, is when this happened. Every now and then (maybe 1 in 10 times) it will come up as Premium Edition,
but most of the time it doesn't. I'm having no trouble with the Microsoft Mahjong Collection only the Microsoft Solitaire Collection.

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

Nothing?

I suppose you can refund my money that I paid for premium edition since it doesn't work.