Microsoft Service and Repair says it will send out a new accessory for my controller?

Milks_here · Dec 5, 2022

My Series Elite 2 controller is having issues with the right bumper not registering. I decided to go to Microsoft to get the issue fixed, as I go through the service and repair section it says it will send out a replacement accessory right away for 100 CAD. Is this a new controller or is this something else?

:)

Ronnieee

Oh, controller is an accessory to the console and that is how they call it. No worries about that. Have a good day!

Milks_here

Ok, thank you. I was just worried with how they said they were sending an accessory and not calling it a device. Thanks for clearing that up!

Ronnieee

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on processing your order.

The send immediately process you have there as an option is for Microsoft to send you a working controller in replacement for your non-working controller and whatever controller you have is the same version of controller that they will be sending and that would be a new working controller. No need to send the non-working device back.

Hope that answers your question.

bowski477

You can send your controller in for a service repair. Check out
this support page for instructions.

FearedNightmare

Hello

It's best that you send in your controller for repair, you can do this by following the steps on this support page

support.xbox.com/.../servicing-elite-controller

Microsoft Service and Repair says it will send out a new accessory for my controller?