Microsoft sent me a broken Xbox Series X controller, and it was broken out of the box. Is...

K but my (broken) series x I bought brand new that you guys sent me isn’t available for refund or replacement. If you send me a broken console I should get either of those.

Hi Umbra2k!

I am sorry to hear about what happened. If it's broken out of the box, the best option is to send it back to them for a replacement. Please check your options here https://support.xbox.com/help/hardware-network/...

@Sword StyIe

Sent controller in for replacement.

Microsoft keeps sending me broken controllers.

Latest controller is broken.

Microsoft won't replace because it's past the warranty.

Even though I never received a working controller.

Microsoft is not honoring warranty.

Sent broken controllers instead of working ones until warranty expired.

Hope that's short enough, lol. I should have made a summary of the issue in the beginning. My bad. Was frustrated and wanted to detail everything so people know exactly where I'm coming from.

I have no problem with the standard series X and X box one pads

but my Elite Series 2 has a lot of stick issues and the tension tighten tool

thing was not in the sealed box with the new core controller

despite it being on the box it should be include, my pad replaced

the broken Black one which came with everything but broke the

next day I am hoping the Elite Series 3 is better, it would be nice

if they did a version with advanced chat audio and EQ like

one of the Branded Licenced controllers do, but hey gone off topic a bit.

That's fine with me. I just thought it was odd that they sent me back a box that, excluding the red ring, was actually more broken than the one I sent in.