Microsoft sends verification codes to old email

Yes that is it, thank you so much

No problem Haolun! Please reach back if you have further questions.

Thanks,
Kyle

Hi Haolun. My name is Kyle and I'm an independent advisor.

The email address your verification code is sent to has to be changed separately:

Go to your account: account.microsoft.com

Select Security > Advanced Security Options

You can remove the old email and set up a new one from there.

Thanks,
Kyle

Hi Kaispot,

Microsoft takes account security seriously so where they send out verification codes is called security proofs. Which are used to do anything major with accounts I.E. changing passwords, email addresses, resetting passwords, also signing into systems that
you have never signed into berfore if you forgot your password and need to recover your account they will also send out the verification to the security proofs.

So to get to your issue if you have access to the email and password for an account but no longer have access to a security proof Microsoft will allow you to change your security proof. But there is a 30 day waiting period before that change takes affect.
Hence the situation that you are in. during that 30 days you can not do anything that requires a verification code being sent out.

Now I see in your response to another poster that you were able to get back into that old email so since you now have regained access to that old security proof you can sign in at account.live.com and when the box pops up saying your security proof change
is still pending you can click on the choice to cancel request it will send out verification email to old email and you can cancel that request then. you can go in and request the change to security proof again and again it will want to send out the verification
code to your old security proofs but you now have access to that email and can put in the verification code it sends to you and make the change immediately without the 30 day wait. and you should be able to sign into your girlfriends console and when it wants
to send out verification code it you will have access to the security proof that it wants to send it to.

Thanks. My issue is that I can't access my ea account because they keep sending verification codes to my old email. Contacting ea is turning into a nightmare.