Microsoft says my account was never signed up

Discus and support Microsoft says my account was never signed up in XBoX Games and Apps to solve the problem; Help me, for some reason, Microsoft says that I've never registered my email to Microsoft and all of a sudden when I tried to log in using my pc, it... Discussion in 'XBoX Games and Apps' started by ItzFantasy_, May 9, 2023.

  1. ItzFantasy_
    ItzFantasy_ Guest

    Microsoft says my account was never signed up


    Help me, for some reason, Microsoft says that I've never registered my email to Microsoft and all of a sudden when I tried to log in using my pc, it gave a completely different email that I have no knowledge about, please help me because I have made purchases with my Microsoft account in the past which makes the situation even worse.
    My previous email id was *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** which Microsoft says never signed up. And the random email that I have right now is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    :)
     
    ItzFantasy_, May 9, 2023
    #1
  2. Rostom L Win User

    Microsoft says my account was never signed up

    Hi there!

    Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

    Based on your issue description, it's possible that someone had access to your account and changed your account information including your primary email address.

    If your email address was replaced already, you cannot use your own email address to recover your account. Try to use the random email address you're seeing there which must be someone's email address to start the account recovery process.

    Please reset the account password through https://account.live.com/pw
    ***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.
    ***Use the random email address as the account you're trying to get back into.

    If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr
    ***Use the random email address as the account you're trying to get back into.

    You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...
  3. Dwayne McCorkle Win User

    Change emails for gamertag

    That doesn’t work. It says this email already has an account. When I sign into my Xbox account with that email it comes up with another gamertag that isn’t mine that I’ve never used
  4. KindGryphon Win User

    Change emails for gamertag

    That doesn’t work. It says this email already has an account. When I sign into my Xbox account with that email it comes up with another gamertag that isn’t mine that I’ve never used
    Thats because the new alias (if its a Microsoft email) would have to be one that doesn't already exist because It creates a new Microsoft email when you go to add a new alias.
  5. M_303 Win User

    Getting internal server error when logging in

    Just to confirm, have you already migrated your Minecraft account to Microsoft?
    I never had a Minecraft account. I signed up using a Microsoft account to begin with.
  6. Jonahthed0g Win User

    Minecraft on xbox one can't play realms no matter what I do

    My microsoft account is not a child account but it still has the same "error message" when I sign in with a child account. (I'm saying error message as in "you cannot play realms because of how your microsoft account
    is set up")
Thema:

Microsoft says my account was never signed up

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