Microsoft says my account doesn't exist

Đỗ Việt Thắng · Mar 28, 2022

I was playing Minecraft Java Edition (migrated to a Microsoft account). I opened the game but it requires me to re-login, I was confused since I was just playing normally with this account the previous day, I open the "log in with Microsoft" button, it opens for me a tab where I can log in, I typed my email in and it said "That Microsoft account doesn't exist. Enter a different account or get a new one" I was really confused, I was just playing with the exact same Microsoft account with the same email address the previous day, and it suddenly asked me to re-login, I typed the EXACT email for the account that I paid Minecraft for and it just tells me "That Microsoft account doesn't exist. Enter a different account or get a new one"
I personally think my account was hacked, I'm looking for a way to secure and get it back

:)

mweqw

I have exact the same problem. My Email was hacked a few days ago and i think somehow the hack also hacked my Microsoft which has the Email and changed the Email from my Minecraft account to another one.

Đỗ Việt Thắng

the email for that account was dovietthang134@gmail if that's needed
Paid Minecraft, create a Microsoft account linked with that email dedicated to Minecraft
And now Microsoft just straight up telling me that account "doesn't exist" after a month of playing

Đỗ Việt Thắng

and I have no idea who is this......

Hoskayra

Hello Uchiha, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

For cases of LOSS OF ACCESS, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Best regards,
Oskayra.

4cc68187-277e-45b9-b

Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
be taken down.

Microsoft says my account doesn't exist