Microsoft roblox thinks that I am using phone and it gives me the mobile controller UI

Juztine Matic · Jul 26, 2023

Apparently Microsoft Roblox think that I am on Mobile and it gives me the UI and Controller settings for mobile but I am not, I have read the others posts similarly to this and have reached of the conclusion that the problem is Windows Ink and stuff, so I tried to do and follow the steps that appeared in the posts and it didn't worked. Until I deleted my XP-Pen driver and unplugged my XP-Pen tablet then restarted my PC then my Microsoft Roblox would go back working properly. Then for confirmation, I reinstalled the XP-Pen driver and plugged my XP-Pen tablet and restarted the PC, the mobile controller options will appear again.

Now what would I like to ask is that, is it possible to fix or is there a way for it(having the keyboard controller options) without having to delete the XP-Pen Driver because I need for my work.

Here is the screenshots of the said problem:

https://imgur.com/a/HwSWIuw

:)

WattyNuela

Hello Juztine, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear you're having some conflict when trying to play Roblox and your XP-Pen tablet is connected.

I would like to let you know that in situations like these (in-game / specific game issues), the recommended action is to reach out to the dedicated game support and report the problem. You can do it by visiting the next link:

https://www.roblox.com/support

Meanwhile, you can opt to download the launcher available on their official website and verify if the same issue with your XP-Pen driver persists or not.

In case you need to review when it's necessary to reach Microsoft support or the dedicated game support, please visit this article:

https://answers.microsoft.com/en-us/xbox/forum/...

ChipotlTurtle

Yeah, I was thinking the same thing.. On mobile it works for me but not on the Microsoft Store edition of Roblox\..

DeniqL

Hi,Max!I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Try disabling these options to see if it works

Right click windows logo >

Device Manager >

Human Interface Devices >

Disable the following: "compliant pen" - "compliant touch screen"

max H.1

I couldn't find "compliant pen" or "compliant touch screen", but I did find "compliant touch pad". If I disable this, will it do the same as disabling those?

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Microsoft roblox thinks that I am using phone and it gives me the mobile controller UI