Microsoft robbed me Pre order failed

DemonLordSora · Feb 16, 2017

I am deeply hurt by Microsoft today as the game I've been waiting a year for was denied to me because of a company screw up and I am at the point I'm ready to quit xbox.

I purchased halo wars 2 December 29 and downloaded the game. On February 8 your company claims it couldn't process the purchase and will refund it.

I lose my pre-ordered bonus I have to wait 5 days to try am second time and the amount of hatred I have for your costumer support who lied to me about giving me a code for the pre-order bonus . It's for the wrong game.

So I know Microsoft disabled my access to a game I payed for, download, and I feel so robbed I will get this story to a reporter cause

Refunding my money does not fix the problem. I will never trust Microsoft again

:)

funkym0nkey77 · Feb 16, 2017

MUWG - Expert Jumbler Achievement is bugged

(Microsoft Ultimate Word Games) The achievement for obtaining the Expert tile in Jumble (Reach level 80) has failed to unlock for me, despite being level 102 at this point. I have a premium account and feel a little robbed.

mr slick22 · Feb 16, 2017

Gamestop Pre-Order

On step 7, I click on purchase and it says query failed, and does not let me buy the expansion, but I still got the other pre order bonuses.

onyxishere · Feb 17, 2017

Sorry to hear it. Unfortunately no one here can help with billing issues. Your best bet would be to call phone support to see if there's anything they can do for you. Please click this link to get the number for your region Customer Support

onyxishere

Sorry to hear it. Unfortunately no one here can help with billing issues. Your best bet would be to call phone support to see if there's anything they can do for you. Please click this link to get the number for your region http://bit.ly/2ee23wg

Trifonnio Jordan

I pre ordered mw2 then when it released I went to open and it told me to buy it again but they took 75 dollars from me which I used to pre order it in the first place and didn’t give it back so I got robbed by Microsoft

Robbed man

Hey, I'm not going to sue or anything because of the EA subscription, but I lost money, and more importantly, a lot of nerves. Never mind, let’s let go of Ea Play, I hope that they will at least return the money for the ultimate, because they themselves wrote that they RETURNED the money, although they don’t have any, but I’ll wait. I hope that as you said within 3 and 5 business days... But if they still don’t return the money, I simply have no words, I don’t know what to do.

And yes, Microsoft has fallen forever in my eyes, this “small” company doesn’t even have proper technical support, they can’t hire damn people? Okay, this is a really cool IT company, why don’t they develop a NORMAL damn bot? Damn shame not the company

Smwutches

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?

When you added the Ultimate, it did warn you of this and did state that once the conversion took place it cannot be reverted. Since your EA was cancelled when you converted it to Ultimate, you were only able to refund the Ultimate. If you had wanted to refund the EA, you would have had to do so before converting it to Ultimate.

You can request a call back or chat with support at http://support.xbox.com/contact-us

Robbed man

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?

And apart from all this, where the hell is Microsoft's normal support? This is a very big company and it has such shameful support, you can’t even get in touch with a real person, okay, if bots and so on could solve problems, but they can’t do that

Microsoft robbed me Pre order failed