Microsoft rewards xbox gift card wrong currency?

samfry1 · Sep 20, 2018

I redeemed an Xbox gift card through Microsoft rewards for $5, as there was no option for a gift card in British Pounds, and i thought the currency would simply convert to GBP after entering my account. It didn't, and I now have $5 in my Microsoft balance
that i can't use to purchase anything. Is there any way to convert it to GBP, or at least receive a refund on my Microsoft rewards points?

:)

JarriWhyte98 · Sep 20, 2018

Theres an issue with your account or order

When i was on Microsoft Rewards i tried to redeem hot deal$5 Xbox gift card but it say theres something wrong with your account or order.

CIDkidzPILLZ · Sep 20, 2018

xbox rewards

If you redeem your Microsoft Rewards points for a $5 Xbox Gift card. You receive $5 on your Microsoft account. You do not receive a physical gift card.

Smwutches · Sep 20, 2018

You could try contacting support and speak to billing, but generally they can't exchange currencies. Contact Us | Xbox Support

Otherwise, you'd want to try contacting Microsoft Rewards customer support to see if they can refund the points and
figure out what happened so it doesn't happen in the future.

Smwutches

With Microsoft Rewards points you just go to their redemption page and redeem the points for either an Xbox gift card or a Live card (it's not possible to purchase gold using currency from gift cards through Xbox) and a code will be emailed to you. If you
need further assistance, you would need to contact customer support for the Microsoft Rewards program via their redemption page. They are not the same as the Xbox Rewards program.

Smwutches

You could try contacting support and speak to billing, but generally they can't exchange currencies. http://support.xbox.com/contact-us

Otherwise, you'd want to try contacting Microsoft Rewards customer support to see if they can refund the points and
figure out what happened so it doesn't happen in the future.

XBF Crystal P

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.

XBF Brad A

Hello Sax1973,

Thanks for reaching out to the forums. We see you have a question on redeeming rewards. This is possible if you redeem for the correct currency. There are two types: Xbox gift card and Microsoft Gift cards. You would need to redeem the points for the Microsoft
gift card then use that to purchase the controller.

Hope this helps.

Brad

XBF Diego M

Hi Revy8,

Thank you for posting on the Xbox forums. I'd be happy to answer that!

I'm assuming you are referring to Microsoft Rewards points. For Microsoft Rewards, 1,000 points equals 1$ in value (euros in your case), so yes if you have 60,000 points, then that values to 60 euros if you want to redeem those points for Microsoft Gift
Card currency. There is no option for 60$ (euros) on the redemption page for Microsoft Gift Card currency, so you would have to split it up redeeming a 10$ (euros) gift card and then redeem a 50$ gift card with the remaining points for a total of 60. More
information can be found here: https://support.microsoft.com/help/20541/microsoft-account-redeeming-rewards-points

I hope this helps!

Microsoft rewards xbox gift card wrong currency?