microsoft rewards phone verification

Hello MeridianWolf,

This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.

Hi MeridianWolf

The phone verification is there for your security. Microsoft does not use your phone number for advertising, telemarketing, or anything other than to send you a code before your redemption. This is just to ensure it really is you spending your points and
not someone who has hacked your account. A hacker wouldn't have access to your phone, so this is why it is the preferred method over email. I hope that helps explain things better and put your mind at ease that your phone number will not be shared or used
in any other way other than for the security code.

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Hit Upvote if this Helps!

Also, for help with the Microsoft Rewards program, it's best to contact their customer support via their redemption page. The Xbox Rewards program is not the same.

Hi Frank! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft Rewards. No worries, let me help you sort this out.

Try to use a different device such as a mobile phone or PC/laptop upon adding your phone number to see if it works.

If you're still unable to add your phone number, this may be due to the number you're adding is already associated with a different Microsoft account.

Kindly try to add a different phone number and please make sure that the number is not associated with any Microsoft account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Rewards.

According to Independent Advisor Adeyemi Olayemi Samuel who answered a similar inquiry: https://answers.microsoft.com/en-us...an-alias/904a08da-bafa-48a0-8c74-57df877e1787

"Kindly try to perform the following workarounds using the same phone number:

> Sign into your Microsoft account at account.microsoft.com
> Click on "Your info" at the top of the page, then select "Manage how you sign into Microsoft" from the left-hand menu.
> Click on "Add email or phone number" and select "Add a phone number".
> Enter your phone number and follow the prompts to verify it.

If you're still having trouble adding the phone number as an alias, it could be due to the phone number you're trying to add is already associated with another Microsoft account.

I have also experienced the same issue before. In this case, you'll need to use a different/new phone number from your own number that has not been associated to any Microsoft account yet.

If you continue to have trouble adding a phone number as an alias, you may want to contact Microsoft support for further assistance:

https://support.microsoft.com/en-us/contactus "

Also, avoid VoIP phone numbers: If you were using a VoIP (Voice over Internet Protocol) phone number previously, consider switching to a traditional mobile or landline number. Sometimes, VoIP numbers may not be recognized or accepted during the verification process.

Choose the call option: During the verification process, you have the choice between receiving a text message or a phone call for the verification code. If the text message option is not working, select the call option and enter your home phone number.

Thank you for your kindness and understanding! Please let me know if you require further assistance.

Best regards,
Darhyl