Microsoft Rewards Customer Service Isn't Responding

Hari.P_ · Aug 16, 2021

I have requested help from Microsoft Rewards Customer Service because my Xbox punch cards aren't working (specifically the top 10 and august monthly bonus round). And I will be missing out on 2500 points. I have asked on August the 9th, and they have acknowledged my request but they claim to be looking for 'account details'. Its been 7 days since then and no reply. Does anyone know how long they usually take to reply?

:)

XBF Mohammed C

It totally depends on the issue.

Since they acknowledged your request, it will be just a matter of time before they get back to you.

Hari.P_

I don't see my points in my order history. I'm not sure why they would be there because I can't buy points?

Aditya_Roy

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as the Xbox punch cards aren't working and you will be missing out on 2500 points. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

Do you see the Microsoft points in your order history?

In this scenario, if the reward points are still not showing, then we would suggest you to login with the same Microsoft account and again contact Microsoft Rewards support for further assistance

Also, I would suggest you to get in touch with the Microsoft Store Support team and they will help you with the appropriate details.

Regards,

Aditya Roy

Microsoft Community – Moderator

Smwutches

As already stated, you would need to contact Microsoft Rewards customer support. They do not use the forums and will not respond to you here.

GAME OVER 001

As already stated, you would need to contact Microsoft Rewards customer support. They do not use the forums and will not respond to you here.

Then why is there an Xbox Rewards forum support?

Stacy Ann is a manager in the customer support department who directed me to this option.

Microsoft Rewards Customer Service Isn't Responding