Microsoft removed the game Minecraft Dungeons from my daughter's account.

Frustrated gamers · Apr 27, 2023

I've been through the support process several times to request a refund so I can just buy a gift key versus following the prompts given via Microsoft when purchasing for her and giving permission as the family account manager.

Has anyone been through a similar issue or have any suggestions? I'll keep trying the support route every day as I'm out the game and $.

Just trying to game with my kids...........

:)

Rostom L

To verify the ownership of the game on her account, please sign in with her own account via https://account.microsoft.com website. Then go to Payment & billing > Order history. Please review the order for that particular game if it still says completed.

Frustrated gamers

yes, she played for a week or so then it was no longer in her library,

I believe she is in the right account since her other games are there.

Rostom L

Sure thing. I appreciate it. If it's on your account, you could try as well to sign in your own account to the Microsoft Store instead of hers. But on the Xbox app, it has to be her account. That should work.

Rostom L

To confirm, was it successfully purchased on 12th of April using her own account? Was she able to play the game until recently?

Be sure to sign in her own account through the Microsoft Store and Xbox app to access the game and even sign in her own account from PC Settings > Accounts section.

Frustrated gamers

I did this and there is nothing there showing the purchase, there is a purchase record on my account that says for "her".

I checked the xbox app again and it was available for download instead of purchase like it was after it disappeared.

I'll try playing the game tomorrow just to make sure.

Thanks for the advice.

Microsoft removed the game Minecraft Dungeons from my daughter's account.