Microsoft refuses to give me a refund after my account was hacked

Andre Hellstrom · Apr 29, 2023

My Microsoft account was hacked, someone bought gift cards for a game. I never play games. Microsoft refuses to give the money back to me. I've spent 3 hours trying to get to a person, only to get disconnected. I finally got a virtual agent that told me I had to create a 'gametag' which I did reluctantly. Still they refuse me. It's impossible to get help. I picked 'refund' in a drop-down menu only to read 'You can't use chat for that issue'. This is madness. can anyone help? I'm dyslexic with learning difficulties so I find these things very difficult. I have changed my password so the account is safe, I haven't used my Microsoft account in 3 years. I will close it later.

:)

Darhyl Mayte Amizola

Hey Andre!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

You can submit your refund request by signing your account on the refund web form here at this link:

https://support.xbox.com/en-US/help/subscriptio...

Your refund will be accommodated within 72 hours.

Thank you so much for your time! I hope you have a great day!

Lisa Riches

I have been in touch they talked me through refund but that has been refused as the vouchers have been redeemed yet they can see the account that has redeemed £50 vouchers after hacking into my account and billing me they use the vouchers, so they get away with it and Microsoft are allowing them! And no doubt they’ll do the same to another account but Microsoft do nothing about it allowing this to happen is disgusting

Renatodibi

Hi Goggs25.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry that you haven't received your refund yet.

However, I can tell you that the most important thing is that it has been accepted, and you should find it in the order you requested it.

Refund processing times can vary depending on the method you selected, but in any case, when calculating the days, do not include holidays, Saturdays, and Sundays, as no banking transactions take place on those days.
I hope you receive your money as soon as possible.

I hope I have been helpful.

Further information about refund at
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Kind regards
Renato

HaMyung Song

Hi, I have similar situation like you about recent fraudulent purchase and MS refuse to refund this wrong payment....

Check this link

https://answers.microsoft.com/en-us...lent-and/fd966693-af7c-4205-b0c0-4581ba6a13c3

A digital xbox giftcard was purchased on my account, it wasnt purchased by anyone in our household and was purchased using my paypal account (which i never use for microsoft purchases) and an email containing a code to redeem was received. Strangely enough i received a security alert shortly after saying that someone else might have accessed my account. Microsoft are refusing to refund me and I have having great difficultly trying to contact them to challenge this, finding their support absolutely rubbish. Any suggestions?

PeptoBeastMade

Yes but then asks for the phone number verification after

Microsoft refuses to give me a refund after my account was hacked