Microsoft: redeem code error need help

Hi Grillo,

Thanks for reaching out to us in forums for this issue. If your code has already expired, then you would not be able to redeem it. For further information, if you've received any other error messages, refer to our support article entitled Troubleshoot
redeem gift card and code issues or our Microsoft support article Redeem a gift card or code to your Microsoft account.

I hope that this helps out.

I put the code on my microsoft acount to redeem it but when i put it on my xbox acount it says code has been redeemed and i redeemed that code so i need help

Which error are you receiving? Having the error code and error message will help us a bunch! Be sure to give it a shot on our
Microsoft Redeem page as well.

Keep us posted!

Hello JoeyVp,

Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Do you need help redeeming a prepaid code for Minecraft on Xbox One? Are you getting an error code or error message when you
try to redeem the code? Were you able to redeem the token, but the game is not installing? Be sure to let us know the results!

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello SoccerKJH2008, by your description you are trying to redeem a code and at the same time make a purchase in the Microsoft store.

However, if when redeeming the code or trying to make the purchase this error message appears, wait and try these procedures later.

As these processes for buying and redeeming codes are automatic in the Microsoft store, there may be some maintenance or error on their side.