Microsoft Recover and lack of human support

Discus and support Microsoft Recover and lack of human support in XBoX Accessibility to solve the problem; The fact that Microsoft is one of the largest companies in the world but have the customer support of a day care center is ridiculous. I have a email... Discussion in 'XBoX Accessibility' started by Mandelo Lowery, Jun 29, 2022.

  1. Microsoft Recover and lack of human support


    The fact that Microsoft is one of the largest companies in the world but have the customer support of a day care center is ridiculous.

    I have a email I used around 15 yrs ago that is still linked to a gaming account where I purchased games etc over the yrs. I log into game account to try and link my PC, I notice the email on file is a email I've not used in forever over 15yrs. I then try to log in trying to remember my password then finally I remember my password to late Microsoft has blocked my email, and the only options I'm giving for recovery are to follow there automateedsteps to failure give Info to the best of my knowledge. I do not have 20 yr old xbox console its antique now. And long expired card number from my xbox subscriptions and did I mention a phone number from 15 yrs ago with no way to update every option for me is exhausted so basically Im supposed to be ok with this company pad locking the only way I can link my pc to xbox and playstation for the thousands of dollars in games I have purchased. I find this piss poor and will be contacting the better business bureau. I even called and spoke with someone they basically read from the website or a script instead of trying to help me resolve this issue. There is no way someone actually verifies this info to un suspend account this is grossly negligent that there customer support is so unsupportive.


    Microsoft Recover and lack of human support [​IMG]

    Microsoft Recover and lack of human support [​IMG]

    Microsoft Recover and lack of human support [​IMG]

    Microsoft Recover and lack of human support [​IMG]

    Microsoft Recover and lack of human support [​IMG]


    :)
     
    Mandelo Lowery, Jun 29, 2022
    #1
  2. Mandelo Lowery Win User

    Microsoft Recover and lack of human support

    thanks for repeating the form to me verbatum im not a idiot i gave them all that information and account was still refused to be unlocked
  3. ngocphi Win User

    Microsoft Recover and lack of human support

    Wouldn't apply

    Has to use account.Microsoft.com

    Cod can only ask for proofs he can start the recovery process but he won't get the full form

    but what he wants is account recovery form which is only on accounts.Microsoft.com

    I helped this other guy he.spent 5 years with his mother trying ro recover her account and we solved it he needed additional info

    and I wrote the account recovery form FAQ in old forums

    Not sure why that faq was deleted other then it ws old forums since it helped a lot of people according to the comments and people do have difficulty with this form because they don't know what to put in the more info box which is important then most people.think

    But as you mentioned 10 years is beyond the closure date

    @op you have to maintain your account

    I personally reopened an account from over 10 years keep ij mind I didn't have emails from duration of the closure but I did get the OG emails lol it's how I got my steam account back so it is completely possible to recover an account you may not be able to get downloads or Xbox stats though

    (Old hotmail account)
  4. ngocphi Win User

    Microsoft Recover and lack of human support

    I'm.not.sure why you are trying to recovery from call of duty.com

    You should.recover from accounts.Microsoft.com

    Call of duty.com isn't owned by Microsoft

    I think you are misunderstanding how the system works

    With account recovery you have options

    Your call of duty.com account has no bearing on account recovery.

    There are key info that MUST be met

    Account holder name.

    Address at that time

    Creditcard on file

    Phone number

    Now.there are additional options.

    Console Id

    Original isp

    Last known login date

    Also info that the owner should only know like friends list

    Achievements and games owned.

    Remember more info that you give the more that makes up for missing info

    This can be listed on more info box

    MS nor anyone can't hand over your account without proper info legally

    If you know your password then sign in on accounts.Microsoft.com if you are locked out after 24hours

    Not callofduty.com until your account is recovered

    Activision sale has not gone thru and not expected.to.till after 2023
  5. Tezzerrific Win User

    Microsoft Recover and lack of human support

    i think he was using it as proof of ownership of the Microsoft account, which would not be eligible anyway.
  6. Tezzerrific Win User

    Microsoft Recover and lack of human support

    it may be blocked due to it being completely closed, if you don't use a Microsoft account for 5 years then it is closed and gone for good which is in the terms and conditions.

    it is the responsibility of the account holder to make sure all security info is kept up to date on an account i.e phone number, addresses, payment details and the likes then there is not much they can do as they have to follow strict rules regarding security.
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Microsoft Recover and lack of human support

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