Microsoft really doesn't help

Discus and support Microsoft really doesn't help in XBoX Accessibility to solve the problem; I have no time to call Microsoft right now, and the support bots are complete idiots I've lost my account, cannot get back into it have tried... Discussion in 'XBoX Accessibility' started by Grannyon144hz, Nov 27, 2022.

  1. Microsoft really doesn't help


    I have no time to call Microsoft right now, and the support bots are complete idiots I've lost my account, cannot get back into it have tried everything submitted a form including all of the info I know about the account even bits that might possibly be not true. I can admit I'm an idiot I put random names ext. behind account I do not know why I just do naturally this leaves me in a spot where I cannot recall all info all of the time. So I put all the info about the account all being true but perhaps not the name. Billing details, the serial number and ID that the console that I have used it on but it's not good enough. I cannot contact a real person since like I said earlier I cannot make a phone call right now the reason I am so desperate as to get into my Xbox account is because I have the Xbox ultimate game pass subscription. I cannot get into the account. Therefore cannot use it. Therefore cannot cancel it. I'd just like to talk to a human being to resolve this and no the online chat did not work I had it open all day yesterday and it did not put me in contact with anyone, like what do they want me to do carry on paying for a product monthly with no way of using it. I mean all I'm gonna do when this one is cancelled is buy it again on my new account (this one) and actually use it because I enjoy the games on there, but I do not want to pay for something on an account I cannot use. I even have the Xbox with the account on it, in fact I believe my family has multiple consoles (believe may not be true) that have the account on it. So please help me, just please give me a way to contact someone.

    :)
     
    Grannyon144hz, Nov 27, 2022
    #1
  2. a2255b26-b6dd-43aa-a Win User

    Microsoft really doesn't help

    OK thanks I'll just try to find the name
  3. a2255b26-b6dd-43aa-a Win User

    Microsoft really doesn't help

    Doesnt make sense why i cant talk to a human tho
  4. ngocphi Win User

    Microsoft really doesn't help

    Unfortunately unless you can pass pii you cant

    This is a legal requirement

    Not a human one

    Random names make recovering accounts into a game of Russian roullette
  5. ngocphi Win User

    Microsoft really doesn't help

    Because support is NOT WHO you talk to

    Its the offline team and that is a human who reviews what info you provide including more info you just not.providing enough info to.make up for mistakes and no they can't peovide what mistake you make

    You have to meet or surpass pii requirements.

    Original name is a core requirement so no random person can grab an account
  6. MetalNutz Win User

    Adaptive controller- missing the biggest market share

    Not really fair to say Microsoft doesn't want to help disabled people. It was designed specifically to help those that cannot use a traditional and I'm certain it helps many gamers that couldn't otherwise play. I'm sorry that it doesn't help in your case.
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Microsoft really doesn't help

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