Microsoft Puzzle puzzle created from photo not saving

Discus and support Microsoft Puzzle puzzle created from photo not saving in XBoX Games and Apps to solve the problem; Have been using the Premium version without any problem until I came to create a puzzle from one of my own photos. I got part way through but then... Discussion in 'XBoX Games and Apps' started by Rolyats, Nov 12, 2022.

  1. Rolyats
    Rolyats Guest

    Microsoft Puzzle puzzle created from photo not saving


    Have been using the Premium version without any problem until I came to create a puzzle from one of my own photos. I got part way through but then stopped. When reopening the app to continue the puzzle was shown with a percentage of how far I had progressed. However when I opened it none of puzzle had been completed. I closed it down and reopened it but on this occasion the puzzle showed 0% progress. I have tried this several times with the same result.

    :)
     
    Rolyats, Nov 12, 2022
    #1
  2. Rolyats Win User

    Microsoft Puzzle puzzle created from photo not saving

    Unfortunately the problem returned. I uninstalled and then reinstalled the app but the problem remains. You suggested further possible solutions i.e. steps A B & C but this is getting outside of my comfort zone and abilities so will stay with the app by usng just the provided puzzles. Not ideal but at least I will be able to use it.
  3. Rolyats Win User

    Microsoft Puzzle puzzle created from photo not saving

    No I just close the app and then reopen it.

    If I reinstall the app will I lose all the puzzles I have completed and the ones created from my own photos?
  4. Rolyats Win User

    Microsoft Puzzle puzzle created from photo not saving

    Hi

    I actually tried the repair option which has worked.

    Many thanks for your help and advice.

    Cheers
  5. JosefLBohorquez Win User

    Microsoft Puzzle puzzle created from photo not saving

  6. JosefLBohorquez Win User

    Microsoft Puzzle puzzle created from photo not saving

    Hi, I'm glad to know that repairing the game worked!

    Don't hesitate to reach the community forums if you need help in the future

    For now take care and have a good day
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Microsoft Puzzle puzzle created from photo not saving

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