Microsoft problem

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hellp Jake, what device is this happening on, does an error message appear?

Which procedures have you already tried, because Live's servers show no interruption in service.

https://support.xbox.com/en-us/xbox-live-status

if you are trying to recover rewards points you have to reach 100 points before you can redeem.

Hey there BonusEnemy.



Are you referring to Microsoft points from the Rewards? If so, you will only be given Microsoft points when you reach 100msp or over. When you have reached this criteria, they will be debited into your account automatically. Please note, Microsoft points
earned from the rewards are only debited between the 15th - 30th of each month.



For future reference, please post any rewards questions in
THIS forum section.



Hope this helps.

Many thanks,

Cloud

Salut Antho!

Are you having issues figuring out how to acquire your Windows 10 version of Minecraft for owning the PC version prior? If so, check out this page from

Mojang and follow the steps listed there.

If that is not what you are looking for, please clarify so we can do our best to help.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

0x803FB005 similar problem but with installing Blizzard Mountain onto Horizon3