Microsoft Point Gift Card Not Updating On Xbox Microsoft Store

Then why is the XBOX gift card from the microsoft rewards 23000 points and Microsoft store card is 23900 points? What is the difference between those?

If you have enough Microsoft reward points, then you need to redeem the reward points for Xbox/Microsoft Gift Cards on the redeem page of Microsoft rewards. Then once the gift card codes have been emailed to you, then you can redeem those gift card codes on https://account.microsoft.com/billing/redeem Once you have enough money from the Xbox Gift Cards, you can then purchase Minecraft from the Microsoft Store or Xbox Store (depending on which version you want).

Microsoft Points cards work the exact same way as Xbox Live Gift Cards. A 1400 Points card bought for $20 will put $20 in your Microsoft Account for example.

What happens to Microsoft Points cards?

Microsoft Points cards you purchase in retail stores will continue to be redeemable on your console and Xbox.com until further notice. Microsoft has no plans to discontinue acceptance of previously purchased Microsoft Points cards and codes. Xbox gift cards
will be available for purchase in retail stores and through online retailers starting in late 2013. Availability of Microsoft Points cards varies by region.

http://support.xbox.com/en-CA/billing/microsoft-points/microsoft-points-retire-faq

Hello @Khoanguyen36!I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your Microsoft balance won't update. But don't worry, Normally some basic troubleshooting steps such as removing your account and resetting your console fix the issue. To do so, please follow the next steps to fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your order history:

I highly recommend you to check the purchase through account.xbox.com.

If you do not see the purchase through here, Or if you have checked your Orders as well and do not see it, then you might have purchased them on a separate account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello @!I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your Microsoft balance won't update. But don't worry, Normally some basic troubleshooting steps such as removing your account and resetting your console fix the issue. To do so, please follow the next steps to fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your order history:

I highly recommend you to check the purchase through account.xbox.com.

If you do not see the purchase through here, Or if you have checked your Orders as well and do not see it, then you might have purchased them on a separate account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

hi! thank you for trying to help but whenever i resetted my xbox, mac address, and removed my account none of it updated my microsoft balance into the microsoft store on xbox, i dont know what happened, or if i did something wrong but i have confirmation i did spend my microsoft points on the gift card in my email and in my microsoft account