MICROSOFT please contact me. I can't start Minecraft I already bought

Discus and support MICROSOFT please contact me. I can't start Minecraft I already bought in XBoX Games and Apps to solve the problem; Can someone from MICROSOFT please contact me? I can't start Minecraft Java edition on my PC Windows. I bought it 3 years ago, and played it for... Discussion in 'XBoX Games and Apps' started by Aleksa Jovanovic, Nov 5, 2023.

  1. MICROSOFT please contact me. I can't start Minecraft I already bought


    Can someone from MICROSOFT please contact me?

    I can't start Minecraft Java edition on my PC Windows. I bought it 3 years ago, and played it for years, but I had to reinstall the whole system due to a virus installed on my PC.

    After new system was installed I can't open Minecraft.

    XBox only offers me to buy Minecraft, but I already have bought it! I have a Purchase Invoice and everything else to prove I bought the game!

    :)
     
    Aleksa Jovanovic, Nov 5, 2023
    #1
  2. Daniel Gill_354 Win User

    MICROSOFT please contact me. I can't start Minecraft I already bought

    Hi again Aleksa J,

    I would like to help you but remember that I am a player like you who does not belong to Microsoft, in this case you must verify that you are logging in to the correct account with which you purchased the game and if you have already verified that it is the correct account and it still does not appear, you will, I would advise contacting support.

    Support: https://support.xbox.com/contact-us/

    Let me know if they can help you!
  3. Daniel Gill_354 Win User

    MICROSOFT please contact me. I can't start Minecraft I already bought

    Hi Aleksa J, my name is Daniel. I am an independent advisor who is willing to help you.

    For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

    I'm sorry you're going through this problem, from what I understand the problem is that it's asking you to buy Minecraft again, is that correct?

    In this case, the first thing we must verify is your transaction history. To do this, you must enter the following link:

    https://account.microsoft.com/billing/orders/

    Note: Remember to place the search filter so that not only the purchases of the last 3 months appear but also all the purchases you have made appear and try to search for Minecraft, feel free to take a screenshot if you find it (You must also verify that you are by logging into the same account you purchased Minecraft with).

    I wait your answer!

    Best regards,
    Daniel.
  4. Aleksa Jovanovic Win User

    MICROSOFT please contact me. I can't start Minecraft I already bought

    Hi Daniel.

    Thank you for your Reply.

    It means a lot to me that a real person is trying to help me!

    As you suggested I checked Order history, and there are non purchaces at all for my account.

    However, I do have Order receipt which I received from Minecraft at August 19th 2020 for that same account, and I played Minecraft on my PC for years!

    I don't understand what happened, and how can I fix it.

    Can you connect me with someone who is able to confirm my purchase from 3 years ago, and simply send me a new link?
  5. SapphireBordewick Win User

    migrated to the wrong email and now I cant play

    I have already contacted Minecraft support and they told me to contact Microsoft support. :/
  6. Erfan Heydarzade Win User

    I lost my minecraft account transaction number because I deleted all emails by mistake

    I bought from minecraft.net but they leave a recorded message in their ticket saying contact microsoft support

    To be more precise, they say:
    "
    Hello,

    Thank you for contacting us for help with your Java Edition account.

    As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

    If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

    For further information about the end of account migration, please visit this article.

    Regards,
    Minecraft Support
    "

    I have already changed this account to Microsoft ( migrate )
    And what should I do now?
Thema:

MICROSOFT please contact me. I can't start Minecraft I already bought

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