Microsoft Physical Store Gift Card Refund

JL10NOW · Feb 18, 2022

Hi, I saw other posts regarding getting a wired refund for Physical gift cards they received in the Microsoft stores before they closed down but now the phone number listed does not allow me to chat with someone to get a refund. In opening a chat the reps do not know how to process this. Has anyone had any success with this?

:)

Kathy A.

Yes, there are at least 3 Microsoft Experience Center open.

Stay safe and happy gaming!

Kind regards,

Kathy A.

Hello JL10NOW,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are need to process a refund for the Gift Card purchased and tried to contact chat support for assistance. Let us check on this together and sort this out in timely manner.

May we know if the card has not yet been redeemed? If yes, you will be able to process refund for it by returning it to the physical store. In any case you have already redeemed it, please see guide on how to process refund here - Request a refund for digital games.

Please see resources, related to your concern:

Microsoft and Xbox gift cards

Help with giving digital games as gifts | Xbox Support

Microsoft Gift Terms and Conditions (Digital Goods)

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

ngocphi

Ya only a couple here and therei think the NY one is still open

Found it

Ms store

Only 3 physical stores

@op you can still spend it for physical stuff as long as you are in a ms store region

(Not necessarily physical location) just the pre shutdown regions because of the billing requirements

You have to go to your regional ms store link

Be it an xbox series x or a controller etc

Slot if stores are gone my own tricoty with a major university and google android dev team headquarters and ms recruitment office and ea sports head offices here lost our own sony and Samsung stores

The pandemic has hit stores hard and virtual is easier

ngocphi

Kathy there is no more physical stores

Ms shut them down just as the pandemic hit in North America anyways I think uk and UAE stores are still open

Gold Roger

I haven't encountered any company that doesn't refund gift cards and Microsoft itself refunds Microsoft Store gift cards, it's only Xbox gift cards that seem to be non-refundable for reasons no one can explain to me. Guess I'm just screwed

Microsoft Physical Store Gift Card Refund