Microsoft/outlook/exbox account has been hijacked

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Thank you for understanding.

Hello Jacqueline Wolfgang,

Thank you for posting in the Microsoft Community.

I understand your frustration with losing access to your account. However, this is an issue that we cannot resolve here in the community, as we do not have the authority or the tools to verify your identity or reset your password. The only way to regain access to your account is to fill out the Recovery form again and provide as much details as possible, such as alternate email addresses, phone numbers, security questions, recent contacts, and any other information that can prove that you are the owner of the account. I know this may seem tedious, but it is the only option available to protect your account from unauthorized access. I hope you can understand and follow this process. Since you have been through the recovery process with success, you may try to submit another ticket and provide as much info as possible to help you possibly recover the account. Thank you for your cooperation and patience.

Please see: Help with the Microsoft account recovery form - Microsoft Support

Hi KyeVae,

Welcome to the Xbox Community. You mentioned that you have access to your account but all you can do is sign in.

To add another form of authentication follow these steps:

1. Sign in to Microsoft.com

2. Select user profile on top right of screen > My Microsoft Account

3. Scroll down to Security > click drop down > Security dashboard

4. Select Advanced security options

5. Select Add a new way to sign in or verify

When I attempted to add a new phone it did not require for me to use another method of authentication. This is the same location to remove all other forms of authentication on the account, select the email or phone used and select "Remove."

The top of the page allows for a password change as well, and two-step verification can be turned on for additional security.

Let us know if this helps by selecting "Yes" below.

XBF Drew

Know what you are going though. Going through same thing right now just a bit ahead of you. First if you got one of those 30 day notice that it's says for them to give you full access back cancel it. How did this was by going through the activity log, and claim a log in that was mine wasn't. Then when I got to the notice once you see the notice cancel. Then it should ask if you want to cancel the inquiry into you account. Depending on what you had to do to get maybe a couple things you won't be able to do. But should be most

Tell them what your gametag was. They will ask any other questions they need to know. I am pretty sure the old tag would be enough for them to start a case on this. Let me just ask it this way. Is it better to at least try and maybe fail then not to call
at all and let them get away with it??