Microsoft not allowing me to cancel a pre-order

Discus and support Microsoft not allowing me to cancel a pre-order in XBoX Sales and Promo to solve the problem; I pre ordered the Astro A20’s that dont release until 10/31/20, today is 9/18/20. I decided I want to cancel the preorder, but microsoft support... Discussion in 'XBoX Sales and Promo' started by tmtaylo4, Sep 19, 2020.

  1. tmtaylo4
    tmtaylo4 Guest

    Microsoft not allowing me to cancel a pre-order


    I pre ordered the Astro A20’s that dont release until 10/31/20, today is 9/18/20.

    I decided I want to cancel the preorder, but microsoft support keeps telling me I cannot cancel it. How does this make any sense?

    When i was on the phone with sales support, I asked for a supervisor. They put me on hold for 50 minutes then hung up on me.

    anyone have suggestions on who to contact for actual help?

    :)
     
    tmtaylo4, Sep 19, 2020
    #1
  2. XBF Brad A Win User

    Microsoft not allowing me to cancel a pre-order

    Hi Tmtaylo4,

    Thanks for reaching out to the forums. We see you have a question on cancelling a pre-order. Unfortunately, we are not able to assist in this. You will need to keep trying to contact Microsoft store support for assistance on cancelling the pre-order.

    Thanks,

    Brad
  3. dempup Win User

    Insurgency :Sandstorm

  4. dempup Win User

    How do I get a refund on 2k21 preorder

  5. ShadowChaser36 Win User

    Amazon will have Xbox One for pre-order tomorrow morning

    They'll probably start charging and shipping tomorrow and the same reason they will have more consoles for pre order. Everyone who canceled their pre order through them will probably be processed tomorrow allowing more to be sold.
  6. XBF Leo G Win User

    We can't get refunds on pre-orders?

    Hello Thorsil,

    Thank you for posting on the Xbox forums. We understand that you are interested in cancelling your pre-order for Monster Hunter World: Icebourne so that you may purchase the digital deluxe version. You should be able to cancel you pre-order from your

    transaction history in the Microsoft website    . We recommend locating the pre-order in the list of transaction and attempting to cancel the pre-order from there. Once the pre-order has been canceled, you can go ahead and pre-order the digital deluxe version
    of Icebourne. Be sure to let us know the results!
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Microsoft not allowing me to cancel a pre-order

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