Microsoft Mono Chat Headset Question

Discus and support Microsoft Mono Chat Headset Question in XBoX Accessibility to solve the problem; Hi All, Picked up the Microsoft brand chat headset, and when I plug it in I see the headset icon on the screen and it looks like it works but I don't... Discussion in 'XBoX Accessibility' started by TheBradMenendez, Mar 5, 2019.

  1. TheBradMenendez
    TheBradMenendez Guest

    Microsoft Mono Chat Headset Question


    Hi All,

    Picked up the Microsoft brand chat headset, and when I plug it in I see the headset icon on the screen and it looks like it works but I don't hear any game audio in the headset and when I created a party to see if the mic piece worked I get nothing
    there either (even though the system seems to recognize it fine).

    I've googled and gone through the steps for making sure the controllers up to date, and power cycling the system with the headset connected and disconnected, tried my other controller with the headset and the same results...

    Any help you could give would be awesome!

    Thanks,

    Brad

    :)
     
    TheBradMenendez, Mar 5, 2019
    #1
  2. XBF Nestor S Win User

    Microsoft Mono Chat Headset Question

    Hey there Brad thanks for keeping in touch.

    We apologize for the inconvenience this has caused but rest assured we are here to help, we have seen this in the past
    and since the issue could be on the actual OS of the console so we would suggest a >Soft
    Factory Reset    <
    (while keeping games and apps with the controller and headset plugged in)
    IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)

    Once the setup is complete it will ask if we want to keep settings or manual setup
    lets do manual setup. Give it a shot and let us know of any changes!
  3. XBF Nestor S Win User

    Microsoft Mono Chat Headset Question

    Hey there Brad thanks for keeping in touch.

    We apologize for the inconvenience but we would need a bit more clarity. Can the model number for the headset be provided to guarantee that we are troubleshooting the correct device? Let us know so we can get this resolved!
  4. TheBradMenendez Win User

    Microsoft Mono Chat Headset Question

    Thanks for the info, so ive got a 3.5mm recon headset from turtle beach that when i plug in the system doesnt appear to recognize, have you seen issues with these types? Im trying to get a headset thatll work with chat and audio.

    thanks,

    brad
  5. XBF Nestor S Win User

    Microsoft Mono Chat Headset Question

    Hey there Brad,

    So here's the thing, that headset that was purchased is only for chatting, it will work perfectly for that but not for in-game audio. However, if it doesn't do that the underlying problem could be on the NAT Type, check out our

    NAT Type Error page     for some troubleshooting steps but let us know how it goes so we can further assist in this or any other issues or inquiries!
  6. TheBradMenendez Win User

    Microsoft Mono Chat Headset Question

    Sure its the microsoft mono chat headset model 1564.

    thanks,

    brad
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Microsoft Mono Chat Headset Question

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