Microsoft mistakenly refunded me a digital game The Crew 2 Gold Edition I purchased, now...

Hello again, as I mentioned earlier, only support could give you some solution or escalate the case to see what can help you.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Solar, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check why the refund was made.

As for support, they indicated you correctly you have to reply to the email that the refund department sends you, but as you even mention the refund was denied and then they ended up doing, and unfortunately in those cases there is no way to make a refund reversal and take your game back.

Likewise George’s C, have a wonderful Christmas. 😄👍🙏

Thanks Solar, have a nice weekend.

Hello again, as I mentioned earlier, only support could give you some solution or escalate the case to see what can help you.

Thanks Georges C. for the input.

After talking to 4 Microsoft Xbox Support agents, I finally get a satisfactory result from Microsoft.

Email reply from the team could be a tad slow, best to talk with a real person on the phone, I requested call back and it came in almost a minute flat, it was just pure luck I guess, after 20 minutes of back and forth communication, the agent was able to escalated my request to the higher lever, the problem was immediately solved. Not sure why the previous 2 agents weren't able to do anything.

Bottom line is I get my digital game back and be able to played tonight without any issues, I was smart enough not to uninstall the unplayable game from my Xbox right the way, that could result another hour of re-download time.

Kudos to Microsoft Xbox Support team.

Thank You.