microsoft me quiere cobrar dinero de una suscripción que no debo[Translation-microsoft...

Discus and support microsoft me quiere cobrar dinero de una suscripción que no debo[Translation-microsoft... in XBoX Accessibility to solve the problem; el día de hoy compre una tarjeta de regalo de 300 pesos en una tienda de wlmart para canjearla y pagar 2 suscripciones, yo quería comprar una... Discussion in 'XBoX Accessibility' started by ángelrosales, Jun 5, 2020.

  1. microsoft me quiere cobrar dinero de una suscripción que no debo[Translation-microsoft...


    el día de hoy compre una tarjeta de regalo de 300 pesos en una tienda de wlmart para canjearla y pagar 2 suscripciones, yo quería comprar una suscripción de gold pero me arrojo a un error donde dice que se a rechazado mi opción de pago de una suscripción
    existente y esta bloqueando esta compra. inmediatamente me meti a mis suscripciones y me decía que debía un dinero de dos suscripciones que no había renovado lo cual no me cuadra porque yo había cancelado la renovación automática, bueno el caso es que debo
    de pagar ese dinero con tarjeta de crédito, lo cual se me hace injusto porque yo tenía la renovación automática desactivada¿ Qué puedo hacer?.

    ¿Le puedo enviar un correo a Microsoft quejándome para ver si me pueden retirar esas deudas?.

    [Translation-Today I bought a 300 peso gift card from a wlmart store to redeem it and pay for 2 subscriptions, I wanted to buy a gold subscription but I throw myself into an error where it says that my payment option for an existing subscription
    has been rejected and is blocking this purchase. I immediately got into my subscriptions and told me that I owed a two-subscription money that I hadn't renewed which didn't fit because I had canceled the auto-renewal, well the thing is I have to pay that money
    by credit card, which makes me unfair because I had auto-renewal disabled What can I do?.


    Can I email Microsoft complaining to see if I can get those debts back? ]

    :)
     
    ángelrosales, Jun 5, 2020
    #1
  2. XBF Brad A Win User

    microsoft me quiere cobrar dinero de una suscripción que no debo[Translation-microsoft wants to charge me money from a subscription that I shouldn't]

    Hi Angel,

    Thanks for reaching out to the forums. We understand you have issue with a past due subscription. Unfortunately, the

    past due subscription
    will need to be paid to use the card again. If you still want to talk to a support agent you can request a call.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Thanks,

    Brad
  3. SoulDogWarrior Win User

    como poner el mes gratis de gold (How to put the month free gold)

    Hola, Estás diciendo que usted quiere tener la suscripción o que desea activar la suscripción de modo que usted no le cobran?

    Translation:

    Hello, are saying that you want the subscription or that you want to activate the subscription so that you do not charge him?
  4. xXPINCHIMONOXx Win User

    Cancelacion de mi cuenta [Translation: Cancellation of my account]

    Hola, como se puede cancelar una suscripción de gold de 1 mes que tiene renovación mensual?

    [Translation: Hello, as you can cancel a subscription of gold from 1 month having monthly renewal?]
  5. Jugador80641881 Win User

    Facturación

    Que me devuelvan el dinero de este mes y lo cancelen de mi cuenta de una buena vez!
  6. domingopunti Win User

    tengo el codigo 80190195

    aparece una leyenda que no me deja acceder al pago de tarjeta , me aparece: Lo sentimos hay un problema en el servicio de Xbox intentarlo mas tarde.

    codigo de error 80190195

    que debo hacer
Thema:

microsoft me quiere cobrar dinero de una suscripción que no debo[Translation-microsoft...

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