Microsoft me estafó (Microsoft me conned)

Discus and support Microsoft me estafó (Microsoft me conned) in XBoX Games and Apps to solve the problem; well, that wasn't enough, by default "AR - Cuenta personal" was selected, I changed to other and back to AR but didn't work. Maybe we need to remove... Discussion in 'XBoX Games and Apps' started by Xbox_3148, Oct 3, 2018.

Page 2 of 2
  1. Xbox_3148
    Xbox_3148 Guest

    Microsoft me estafó (Microsoft me conned)


    well, that wasn't enough, by default "AR - Cuenta personal" was selected, I changed to other and back to AR but didn't work.

    Maybe we need to remove other options, at least, this is the only place I can see something related to regions other than Argentina.
     
    Xbox_3148, Oct 3, 2018
    #16
  2. XBF Erick C
    XBF Erick C Guest
    Hey there Xbox_3148!

    Being that they have already given your case to a different Team of specialists. I would suggest just giving it some time and wait for a response to see what they will be able to do!

    I understand this has been a frustrating experience But hopefully they can get this resolved in a timely manner.

    Let us know what happens! Microsoft me estafó (Microsoft me conned) :)
     
    XBF Erick C, Oct 3, 2018
    #17
  3. XBF Nestor S
    XBF Nestor S Guest
    Hey Xbox, also check out the Xbox Settings page on our website (it has to be signed in with the correct Microsoft account) and check
    the Change 360 account region. Make sure the information is correct there bud and again keep us posted!
     
    XBF Nestor S, Oct 3, 2018
    #18
  4. Xbox_3148
    Xbox_3148 Guest

    Microsoft me estafó (Microsoft me conned)


    Microsoft me estafó (Microsoft me conned) [​IMG]


    C'mon Microsoft, I know you can do it better!
     
    Xbox_3148, Oct 4, 2018
    #19
  5. Xbox_3148
    Xbox_3148 Guest
    I've got an email!


    Microsoft me estafó (Microsoft me conned) [​IMG]


    --[translate]--

    "Acquire the items you left in your shopping cart"

    Oh! the irony is strong now. That's exactly what I was trying to do for the last 10 days
     
    Xbox_3148, Oct 5, 2018
    #20
  6. Xbox_3148
    Xbox_3148 Guest
    What happens? well, the weekend is starting and once again I can't use the product that I bought to Microsoft bcs I can't purchase the games (or services) I want to play.

    No reply from customer support yet.

    I feel ripped off by Microsoft.
     
    Xbox_3148, Oct 5, 2018
    #21
  7. XBF Erick C
    XBF Erick C Guest
    Hey there Xbox_3148

    I do apologize for the inconvenience, As mentioned previously on the Forums we are unable to assist with the issue fully. You would need to get this handled through our
    Xbox Customer Support Team. If you have not received any response I would suggest calling them back so that you can continue to get assistance for this issue.

    I hope this helps!
     
    XBF Erick C, Oct 5, 2018
    #22
  8. Xbox_3148
    Xbox_3148 Guest

    Microsoft me estafó (Microsoft me conned)

    Sadly this not helped. I came here bcs calling support didn't work. They aren't providing me a solution, they're trying to avoid me, asking me to wait 24hs or call the bank. What a terrible customer support. I'll keep trying to solve this.
     
    Xbox_3148, Oct 5, 2018
    #23
  9. XBF Brad A
    XBF Brad A Guest
    Hello Xbox_3148

    Sorry for the continued frustration. Keep calling support, I know it is hard to when you have been calling so much.. When you do call l them tell them you have waited over 24 hours, talked to many banks, tried multiple cards and are unable to make a purchase.
    Hopefully then someone will assist you further. The error seems to be you have multiple region payment methods so it getting confused as to which region to use.

    Hope this Helps

    Brad

    Xbox Forum Team
     
    XBF Brad A, Nov 2, 2018
    #24
  10. Xbox_3148 Win User

    Microsoft me estafó (Microsoft me conned)

    Sadly this not helped. I came here bcs calling support didn't work. They aren't providing me a solution, they're trying to avoid me, asking me to wait 24hs or call the bank. What a terrible customer support. I'll keep trying to solve this.
  11. XBF Erick C Win User

    Microsoft me estafó (Microsoft me conned)

    Hey there Xbox_3148

    I do apologize for the inconvenience, As mentioned previously on the Forums we are unable to assist with the issue fully. You would need to get this handled through our
    Xbox Customer Support Team. If you have not received any response I would suggest calling them back so that you can continue to get assistance for this issue.

    I hope this helps!

  12. XBF Erick C Win User

    Microsoft me estafó (Microsoft me conned)

    Hey there Xbox_3148!

    Being that they have already given your case to a different Team of specialists. I would suggest just giving it some time and wait for a response to see what they will be able to do!

    I understand this has been a frustrating experience But hopefully they can get this resolved in a timely manner.

    Let us know what happens! :)

  13. XBF Erick C Win User

    Microsoft me estafó (Microsoft me conned)

    Hey there Xbox_3148

    I can understand the frustration you must be going through.

    Now if you have not been able to get this issue resolved with Customer support, Let's try something different. How is it that you are trying to complete this purchase? Are you going through a PC, Mobile Device, or your Xbox one Console? Also If through a
    Mobile device or a PC you can always attempt to purchase using a different web browser.

    Again if none of these steps are working then I would again advice that you continue to contact Xbox Support
    so that you can have them go through this with you. I understand it has not been the best experience but as the error code is stating, You simply need to get a hold of them to help you resolve this issue.

    I hope this helps!

  14. Xbox_3148 Win User

    Microsoft me estafó (Microsoft me conned)

    En la respuesta a XBF Erick C adjunté dos imágenes con los errores que recibo, uno el que muestra la pantalla y otro en que muestra la consola del navegador como respuesta del servidor de Microsoft.

    -[Translate]-

    You can find error screenshots into XBF Erick C response.
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