Microsoft me estafó (Microsoft me conned)

well, that wasn't enough, by default "AR - Cuenta personal" was selected, I changed to other and back to AR but didn't work.

Maybe we need to remove other options, at least, this is the only place I can see something related to regions other than Argentina.

 

Hey there Xbox_3148!

Being that they have already given your case to a different Team of specialists. I would suggest just giving it some time and wait for a response to see what they will be able to do!

I understand this has been a frustrating experience But hopefully they can get this resolved in a timely manner.

Let us know what happens!

 

Hey Xbox, also check out the Xbox Settings page on our website (it has to be signed in with the correct Microsoft account) and check
the Change 360 account region. Make sure the information is correct there bud and again keep us posted!

 

C'mon Microsoft, I know you can do it better!

 

I've got an email!





--[translate]--

"Acquire the items you left in your shopping cart"

Oh! the irony is strong now. That's exactly what I was trying to do for the last 10 days

 

What happens? well, the weekend is starting and once again I can't use the product that I bought to Microsoft bcs I can't purchase the games (or services) I want to play.

No reply from customer support yet.

I feel ripped off by Microsoft.

 

Hey there Xbox_3148

I do apologize for the inconvenience, As mentioned previously on the Forums we are unable to assist with the issue fully. You would need to get this handled through our
Xbox Customer Support Team. If you have not received any response I would suggest calling them back so that you can continue to get assistance for this issue.

I hope this helps!

 

Sadly this not helped. I came here bcs calling support didn't work. They aren't providing me a solution, they're trying to avoid me, asking me to wait 24hs or call the bank. What a terrible customer support. I'll keep trying to solve this.

 

Hello Xbox_3148

Sorry for the continued frustration. Keep calling support, I know it is hard to when you have been calling so much.. When you do call l them tell them you have waited over 24 hours, talked to many banks, tried multiple cards and are unable to make a purchase.
Hopefully then someone will assist you further. The error seems to be you have multiple region payment methods so it getting confused as to which region to use.

Hope this Helps

Brad

Xbox Forum Team