Microsoft me estafó (Microsoft me conned)

Hace más de un año que tengo una Xbox, compré juegos y suscripciones a Xbox Live. Ahora no me deja compara más nada on-line. No saben decirme por qué pero la solución que proponen es que compre tarjetas de regalo físicas. Yo quiero comprar on-line como me
prometieron que se podría hacer (e incluso hice durante más de un año).

La alternativa que me ofrecen es crear una cuenta nueva que no tenga este problema, pero pierdo todos los juegos que compré hasta ahora.

Me siento estafado por Microsoft que me promete servicios que luego no me da. Y que la solución a un problema de ellos que no saben cómo solucionar es que yo pierda todo el dinero invertido en los juegos que ya compré.

¿a alguien se le ocurre una forma de hacer que Microsoft investigue el problema en mi cuenta o por lo menos me ayude a no perder mis juegos ya adquiridos?

-[Translate]-

Over a year ago I have an Xbox, I bought games and subscriptions to Xbox Live. Now it doesn't let me compare anything else on-line. They can't tell me why, but the solution they propose is to buy physical gift cards. I want to buy on-line as I was promised
that it could be done (and even I did for over a year).

The alternative they offer me is to create a new account that does not have this problem, but I lose all the games I bought so far.

I feel ripped off by Microsoft who promises me services that I then don't give. And that the solution to a problem of them who do not know how to solve is that I lose all the money invested in the games I already bought.

Does anyone think of a way to get Microsoft to investigate the problem in my account or at least help me not to lose my games already purchased?

:)

 

Microsoft screwed me!

If for any reason you opened the console, or anyone else did, does void the warranty. There are all kinds of stickers on the thing so that they know what is going on. It is like that with most eletronics anymore. You might want to review the email that you
got, if you were emailed the shipping labels. I know when I sent mine in, in my email it said that if I had tampered with the console my warranty would be void. But, I have heard of people who can fix the consoles, and if the warranty is already void are you
putting that much at risk? I would make sure to back up any saves and profile/gamertag first though.

 

Help me Microsoft

its useless to post this on a forum,i live the same thing for over one year on top of being bullied by a legion of trolls,so much that even moderators join the bullies.i highly recommend you to contact directly the support via a safe computer,maybe you have
a friend who can help you with his computer.furums are not safes because the one who did that to you is maybe not alone and might see your post here.

 

Hey there Xbox_3148!

Sorry to hear you are running into problems purchasing content. Are you getting a specific Error Message or Error Code?

If you are go ahead and let us know what those are so we can take a look into the specific error you are running into.

Alternatively you should be able to
Contact Support and get assistance with this issue.

I hope this helps!

 

¿Qué es lo que ves cuando intentas comprar online?, ¿algún mensaje en especifico?

----------------------------

[Translation - What do you see when you try to buy online?, any specific messages?]

 

Hi Erick, following screenshot is the response I get when I try to purchase anything (from console or pc).





And inspecting the console to check server response I found this one





I already made 4 calls to xbox support and they say there's nothing they can do to help.

If you have any advice about how to address this issue I'll appreciate it.

 

En la respuesta a XBF Erick C adjunté dos imágenes con los errores que recibo, uno el que muestra la pantalla y otro en que muestra la consola del navegador como respuesta del servidor de Microsoft.

-[Translate]-

You can find error screenshots into XBF Erick C response.

 

Hey there Xbox_3148

Alright so as it states in the message that you are receiving, You simply need to get a hold of Xbox Customer Support.

I know it's probably not what you want to hear, but at That's exactly what the error message is asking of you.

Again just go ahead and follow the following
Xbox Customer support link so that you can attempt to get assistance by phone or through Chat.

I hope you can get this resolved!

 

Hello Xbox_3148

I would continue to
contact us. They should be able to help in this matter due to it says risk rejected. They can let you know why and go from there.

Thanks

Brad

Xbox Forum Team

 

After 4 calls they say I should talk to the bank and ask them what's happening (¿?), but I already tried 3 different banks, credit cards, debit cards, international cards. Nothing works, is it clear that the issue is not on the bank side but the xBox account.
Sadly, support said they can't help me, that's why I'm here end that's why I feel cheated.

 

Hey there Xbox_3148

I can understand the frustration you must be going through.

Now if you have not been able to get this issue resolved with Customer support, Let's try something different. How is it that you are trying to complete this purchase? Are you going through a PC, Mobile Device, or your Xbox one Console? Also If through a
Mobile device or a PC you can always attempt to purchase using a different web browser.

Again if none of these steps are working then I would again advice that you continue to contact Xbox Support
so that you can have them go through this with you. I understand it has not been the best experience but as the error code is stating, You simply need to get a hold of them to help you resolve this issue.

I hope this helps!

 

Tried with different browser (FF this time) didn't work, from xbox console neither. I was chatting with support and after wrestling a little bit , instead of make me wait for another 24hs, the guy said he will send the case to a "special team".

What we found recently is that system reject purchases bcs my account and cards are from different regions, but all we could verify indicates my account is in Argentina, same as the cards.

It seems that somewhere in my account settings the region is not Argentina but we can't find where or how to change it.

More updates when special support team make contact. Stay tuned!

 

Hey Xbox!

Go ahead and check that the
region information on our website if the account information doesn't match it can cause this issue. Also try

removing and re-adding the payment option since this does also clear up some issues from our website! Give these options a shot and keep us posted!

 

Promising info Nestor!!

This is in my payment profile, I would like to remove those options for GB and US. How can I proceed?

 

Hey Xbox! Just choose the one that applies ( in this case AR). If done correctly it shouldn't interfere with the billing account! Thanks for keeping us posted bud!