Microsoft me dégoute !

Bonjour

Merci d’avoir contacté les forums Xbox. Désolé d’apprendre que vous rencontrez des problèmes pour installer Minecraft. Pour mieux vous aider avec votre préoccupation, nous vous demanderons quelques choses:

• Depuis combien de temps cela se produit-il?
  
• Pouvez-vous préciser si vous avez déj acheté Minecraft en allant sur https://account.microsoft.com/orders
  
• Avez-vous déj été abonné au Xbox Game Pass ?
  

Si la commande n’apparaît pas, vous avez peut-être acheté le jeu sous un autre compte.

Si vous avez plusieurs comptes sur votre PC ou Xbox, veuillez vérifier si l’un d’entre eux a acheté le jeu.

Cordialement,

Hayabusa



[Le texte ci-dessus est traduit automatiquement et peut ne pas être une représentation exacte du message original]

[The text above is machine translated and may not be an accurate representation of the original post]

Hello,

Thank you for reaching out to the Xbox forums. Sorry to hear you are having trouble installing Minecraft. To better assist you with your concern, we will ask for few things:

• How long has this been happening?
  
• Can you clarify if you have purchased Minecraft previously by going to https://account.microsoft.com/orders
  
• Have you been subscribed to Xbox Game Pass previously?
  

If the order does not appear, then you may have purchased the game under a different account.

If you have multiple accounts on your PC or Xbox, please check to see if one of those may have purchased the game.

Regards,

Hayabusa

Sadly this not helped. I came here bcs calling support didn't work. They aren't providing me a solution, they're trying to avoid me, asking me to wait 24hs or call the bank. What a terrible customer support. I'll keep trying to solve this.

Hey there Xbox_3148

I do apologize for the inconvenience, As mentioned previously on the Forums we are unable to assist with the issue fully. You would need to get this handled through our
Xbox Customer Support Team. If you have not received any response I would suggest calling them back so that you can continue to get assistance for this issue.

I hope this helps!

Hey there Xbox_3148!

Being that they have already given your case to a different Team of specialists. I would suggest just giving it some time and wait for a response to see what they will be able to do!

I understand this has been a frustrating experience But hopefully they can get this resolved in a timely manner.

Let us know what happens!

Hey there Xbox_3148

I can understand the frustration you must be going through.

Now if you have not been able to get this issue resolved with Customer support, Let's try something different. How is it that you are trying to complete this purchase? Are you going through a PC, Mobile Device, or your Xbox one Console? Also If through a
Mobile device or a PC you can always attempt to purchase using a different web browser.

Again if none of these steps are working then I would again advice that you continue to contact Xbox Support
so that you can have them go through this with you. I understand it has not been the best experience but as the error code is stating, You simply need to get a hold of them to help you resolve this issue.

I hope this helps!