microsoft majong

my microsoft majong won't load. It says it is loading but it doesn't

This is more than a majong problem. This is a microsoft problem as they are the oarent company and the purchases are not tied to majong but xbox live account. This is pathetic passing the buck to someone else so you dont have to fix your problem.

Hi Julie, sorry I missed the reply Yesterday.

The info about data is correct, all progress is saved in the cloud so it will not be lost, you will probably have just to manage settings again like the theme you use to play.

The only thing that will actually work is to uninstall and reinstall via the store (I've tried everything else to no avail). We are talking about the PC game by the way, so standard console reset operations are not applicable here anyway.

I am having trouble starting my daily Microsoft mahjong game. The error code is 0x803F8001. I have been playing since 2014 and have never had a problem before. Please help .Thankyou Julie Dyson

Please read through https://beta.support.xbox.com/help/errors/error-code-0x803F8001 as it gives the technical side.

There are unfortunately several issues that can cause verification problems. The servers having issues (check https://beta.support.xbox.com/xbox-live-status and https://outage.report/xbox-live)
and corrupted cache or data files.

The hard reset (power off via front button by pressing for 10s and then unplugging for at least 10s) or reset via settings, will not erase your 5 years of progress and fortunately neither will uninstalling and reinstallings. All of that data is saved to your
Microsoft account.

I do hope the resets will solve the problem first. Make sure the one via console settings is just the system reset and not return to factory default. There all games are erased. Still not too bad as your data is still saved and you can redownload the games.

Please let us know how it turns out. With more details, we can give more specific troubleshooting and repair options.

I look forward to good news!