Microsoft Mahjong doesn't load after last update

Thankyou for typing all that out. Unfortunately, my reply is very short.

Tried all steps and nothing worked.

Fine prior to last update released, now just loading screen.

I see. I'm really sorry, it seems that they are investigating the case already. We will have to wait for now until they have sorted out the issue on their end.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Repair and reset the game title.

Please go to Settings > Apps > Apps Features. Select Microsoft Mahjong, then click Advanced options. Click the repair button and reset button, try launching the game again using the Xbox app, and see if it works.

Solution 2: Uninstall and reinstall the Gaming Services App

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.

In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to launch the game again and see if it works.

Solution 3: Please check if the game has a pending update that needs to be installed.

Open the Microsoft Store app then go to Library > Get Updates.

Since we have tried all the possible steps here to sort out the issue. There seems to be an issue with the game only. Would it be fine if you can try contacting Microsoft Moahjong support for further advice? You will need to report the bug to them so that they can provide a fix for it. You can contact them using this link, https://microsoftcasualgames.zendesk.com/hc/en-....

Edition Windows 10 Pro

Version 22H2

Installed on ‎15/‎03/‎2021

OS build 19045.3208

Serial number <removed>

Experience Windows Feature Experience Pack 1000.19041.1000.0