Microsoft mah-jong game crashes when trying to open a game

Discus and support Microsoft mah-jong game crashes when trying to open a game in XBoX Games and Apps to solve the problem; Upgraded to Windows 10 and mircosoft mah-jong keeps crashing.Trying to open and play mircosoft mah-jong but each time I try and open a game it crashes... Discussion in 'XBoX Games and Apps' started by ContestedInk549, Jan 9, 2016.

  1. ContestedInk549
    ContestedInk549 Guest

    Microsoft mah-jong game crashes when trying to open a game


    Upgraded to Windows 10 and mircosoft mah-jong keeps crashing.Trying to open and play mircosoft mah-jong but each time I try and open a game it crashes and closes the game. I've tried uninstalling and then re-installing, app trouble-shooting and even a computer
    expert found it odd that it wouldn't work. How can I fix it? Going through withdrawls as haven't been able to play for months.

    :)
     
    ContestedInk549, Jan 9, 2016
    #1
  2. JezelDanLuther
    JezelDanLuther Guest
    Cannot open Microsoft games in Xbox app

    I have played Microsoft solitaire collection, Microsoft jigsaw, sudoku, mah-jong and age of empires for a month and now I cannot open any of these. When I click on them they just hang. Any ideas?
     
    JezelDanLuther, Jan 9, 2016
    #2
  3. stellasteve1
    stellasteve1 Guest
    game tag

    When I start a solitaire, mah-jong sudoku, game I get signed in as a different player, How do I change player name tag
     
    stellasteve1, Jan 9, 2016
    #3
  4. Tezzarrific Win User

    Game not listed under installed in XBOX app on PC

    yeah thats how it looks, when you start it it list all the casual games inside including minesweeper and all, same as my pic, they rolled all the games into one suite so start that and you can then start mah-jong and minesweeper, they are no longer listed separately. when you say select mah-jong in the solitaire menu it will open the store to install it, once this is done, close the solitaire suite and reload it and then select mah-jong and it will start the game.

    made a quick screen capture of it for you

    https://youtu.be/uvoVnt6I3b4
  5. HatlessOsprey23 Win User

    Microsoft Mahjong won't even load past the opening page

    cannot get Microsoft mah-jong it keeps coming to Microsoft solitaire collection instead even though page is mahjong
  6. mrsoft Win User

    Microsoft solitaire/mah-jong will not open

    Hi Kathy

    Tried again

    went into xbox console companion

    all seemed to be going well - quite a bit of flashing images think it was my sign in page

    then this came up = please advise

    thank you


    [​IMG]


    EDIT: Removed personally identifiable information (PII) from screenshot.
  7. mrsoft Win User

    Microsoft solitaire/mah-jong will not open

    Please go to Achievements and check if you have Gamerscore or these games are available on the list - Microsoft Solitaire Collection and Microsoft Mahjong.

    My Microsoft account open ok thank you

    wow! I never knew I could do that

    Is this what you meant??


    [​IMG]
  8. mrsoft Win User

    Microsoft solitaire/mah-jong will not open

    Hi Kathy

    Followed instructions carefully,


    [​IMG]

    update took over 2 hours to install it restarted twice during install

    checked all the Administrator tasks (all went well)

    restarted & disabled

    in MS store it wouldn't let me do individual updates but had one link "update all" which I did

    Tried to sign in to Solitaire = agh!!!!!!!!!!!!!!!!!!!!

    Tried to open Mahjong = agh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


    [​IMG]



    [​IMG]


    EDIT: Removed personally identifiable information (PII) from screenshot.
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Microsoft mah-jong game crashes when trying to open a game

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