Microsoft Jewel erase from screen issue.

Jewel and Jewel 2 will not open just goes to solid screen These games are located within my Microsoft Solitaire Collection

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

In order to find and play Jewel, you need to navigate to your profile and select Play Microsoft Jewel in the Rewards tab. A new screen will appear. Select Launch Jewel to start playing the game directly in the Xbox mobile app.

Here's the FAQ in regard to Jewel and Microsoft Reward Points.

Hi there Skyking_22141, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If you're experiencing this issue with Microsoft Jewel, then it will be necessary for you to contact the Microsoft Casual Games Support team, as they are responsible for investigating and resolving errors related to such games.

You can contact them through the following link:

https://microsoftcasualgames.zendesk.com/hc/requests/new

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Best regards,
Gerardo.

I was really enjoying playing the Microsoft Jewel game that was very strategic. On the Xbox phone app.

now the game is no longer there. I hope it is released as a separate game if needed.

can’t play Microsoft jewel 💎 2 why

I got the game on my WP8 phone (Nokia Lumia 620) before the transfer. I bought in game items, but the game became unplayable due to the poor quality of my phone. I downloaded the game again on my other WP7 phone (Samsung Omnia 7) after the transfer and I
cannot buy in game items. The problem is that you need to buy jewels in-game are you will not be able to unlock all achievements. For the "White Reaver Unleashed!" achievement you need to awaken (=buying) all the skills with jewels. You need approximately
3000 jewels to buy them all. You can only earn in game 460 jewels from the missions, 663 from the GPS function. The rest you have to buy, so yes, I would like it to be converted in currency so I can buy them. From version 1.2.0.0 it is impossible to earn jewels
by replaying missions. In versions 1.0.0.0 and 1.1.0.0, you get jewels every time you play a mission, from version 1.2.0.0 you only get jewels the first time you complete a mission.