Microsoft Jackpot game coin balance is wrong

Hello Michael,

Thank you very much for bringing this issue to our attention! The best way to resolve the issue with
Microsoft Jackpot,
and the coin balance not uploading to the cloud
is to contact the
Microsoft
Casual Games Community support team.

To be more specific, you can check out

Microsoft Jackpot for more information.

Be sure to let us know the results!

About three weeks ago I started seeing a window in Microsoft Jackpot that stated my coin balance could not be sync'd with the cloud and to check my internet connection. I use the cloud coin saving feature because I play Microsoft Jackpot on a few different
machines. I do not have nor due I experience bad or intermittent connections to the internet on any of the computers I play Microsoft Jackpot on. This has to be a cloud storage problem that occurred when one of the windows 10 updates came down the line. All
the PC's I play Microsoft Jackpot on are running windows 10. All of the updates have been installed and verified. This has to be a Microsoft software glitch as I see it has happened to too many users on too many different machines. I have lost 126,000 coins,
my five day bonus of 1,000 coins and the ability to bank any new coins I get, But.......... Life goes on !!

Since a number of weeks I play the game: Year of the Dragon, that comes with Microsoft Jackpot. Microsoft Jackpot was obtained through the Xbox software when Windows 10 was installed on my desktop computer. The computer is connected to the internet with
a LAN cable, so the internet connection is perfect.

I observed some errors:

1. Purchased coins are added correctly to the balance on the coins counter of the game. However on a certain moment, shortly after the purchased coins are added to the balance of the coins counter, the balance on the counter is “corrected”. Every time to
the disadvantage of the player. The same happens after stopping and restarting the game.

There seems to go something completely wrong when the game syncs with the cloud. Unfortunately the result is always to the disadvantage of the player.

2. Irregularly the winnings which are displayed in the sky of “bonus game of the “Fireworks Show” in “Year of the Dragon” are transferred to the bottom of the frame incorrectly and subsequently added wrongly to the balance on the coins counter. Sometimes
the winnings are not added at all.

The same happens with winnings of after “the Lions Dance”

In one instance 32.000 coins were added to the balance instead of 270.000. In another instance winnings of 390.000 coins were not added at all to the balance. Mentions those instances as an example. It has occurred in some form of another in many more instances.


The first couple of days I did not notice that there was a problem. When I did notice I could not believe my eyes. Anyhow frequently small or large numbers of coins through purchasing coins or winnings are not added correctly to the balance on the coins
counter or disappear after the game syncs with the cloud

After many games and purchasing coins for a large amount of real money it has become clear that the software of the Microsoft game(s) contain a number of errors, which result in a) not communicating timely or correctly with the cloud and b) the number of
coins through winnings are not at all or wrongly added to the balance of coins on the coins counter.

I did discuss or chatted about the above issues with support personnel of the Xbox departments of Microsoft. They could not help but advised to send an e-mail, outlining the problems to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** I did not get any reaction!!

Only after contacting the customer support department of Xbox today was I told that according to the forum of Microsoft Jackpot, many more people experience the same problems. So it appears that Microsoft has, should have or could have had knowledge of
the above mentioned problems. Nevertheless Microsoft has not, to the best of my knowledge, corrected the problems or advised the customers concerning the problems with the particular software problems, or stopped selling coins which are needed to play the
faulty game(s). This has resulted in substantial losses, losses which could have been avoided if I, and most probably many more players, had known about problems with the Microsoft software of the mentioned games.

I would like to receive the comments of other players but certainly of Microsoft

VerminousEar34

Microsoft Jackpot recently started automatically opening on the "demo" screen. Also, Once I stared playing, I purchased $25.00 worth of coins (148,000 coins) and after I won and my balance was up to 320,000, suddenly, The balance just dropped to 25,000 and
the demo screen started up again.

Please help.

Thank you.

Paul N.

It is doing the same thing on the Microsoft jackpot game also. I tried to get into get my daily 1000 for the day and I could not get it. I would hope somebody would fix this soon. all my coins that I had over 1 million play coins are gone also. now I cannot
even play my Microsoft jackpot game. I really hope this problem will soon be fixed