Microsoft isn't looking at my account unlock requests. I have sent 5 now over the past 3ish...

Hi Conor!

This is clearly not the situation I want you to be in. I know how that feels. To set your expectation, here in forum we only have limited support regarding account recovery since no one has access to your account information here.

Just want to confirm, did you request an account reinstatement by filling out the reinstatement form?

If so, I discourage you to send multiple requests because it will further delay your case. Please wait for their response and make sure to check your spam or junk folder from time to time. It may be delayed if they’re receiving volume of requests to review.

Again that is NO help whatsoever you are just copying and pasting information that isn't very useful or helpful, who are you again? Do you work for Microsoft? All the achievements already unlocked and all the Gamerscore was on my account, THEN it disappeared
later. Also this has been over 24 hours.

So it is now seeming to be the one sign in. If a control isn't working for the power ups, by simply signing out of my son's account, the same controller now works. So it looks like we are starting over and hoping the same thing doesn't happen after we
have unlocked and accomplished as much as we have.

amazingly the situation gets even more stupid the more this goes .

yesterday spent 5 hours on chat with support because the agents lost connection time after time , the last one was in conversation with me for over 2 hours and i explained it very well still get an email from a manager saying things about how to unlock accounts , contact enforcement etc.. when i never requested it or worse i said my complain had nothing to do with unlocking accounts .

Sent a complain to the Buscond email who logged a support request on Azure for some reason i have no clue , 6.7 hours later the request was closed because someone said they dont deal with locked accounts.

Someone on that pathetic company knows what a complain is ?

someone over there understands that when people says "i am making a complain against xbox that has to do with the damage i took with the consecutive mistakes from agents "" , the reason is explicite , there is nothing requesting to unlock accounts (cant be unlocked ) neither anything asking how to do this or that about the accounts.

it is actually an insult that i spend hours saying i sent 20 forms and someone thinks they find a solution by answering me with a link i used 20 times.

it is that hard to ask for competence ? i know we are on a covid period but that doesnt explain this kind of things

Thanks for your message.

I did that already; unfortunately, I don't have an Xbox subscription/handle so I can't log in and request help.

I attempted to do it via my Microsoft account that I do have and that doesn't work either because they don't see a charge on my Microsoft account because it isn't attached to the users Xbox account.

I sent a message on Twitter Xbox support on Twitter and they deleted my request for help.

I'm in an endless loop of paying for a service I don't use, the Xbox handle user doesn't use because he's homeless and now in Community Chat being asked to redo all the things I've been doing for over a year.

PLEASE help me find a way to resolve this issue.