Microsoft is shady I am contacting the BBB, I can't even reach a person over my controller...

I paid $200 for an elite series controller 5 months ago. The lb button doesn't function properly and the right joystick drifts.

So I scratched my head trying to navigate the website, to submit a repair order. I don't want a stupid virtual assistant. I must have typed speak to a person 20 times. I also do not want to talk to a gamer!!!! I want to talk to A MICROSOFT EMPLOYEE!!!I finally managed to call and talk to a person. They helped me create the repair order and everything was good, or so I thought.

3 days later I did not receive the label or hear back!!!

So I emailed the support rep, who said ups never created the label. And he needed to verify the my info.

After that another couple days passed and I didn't get anything so emailed him.

I got this reply

“Hello, I was checking on this today and UPS has not created the label. I will create a new order so they can send the label.

I will need to get access to your account so I need to get a verification code from you. For that I need to contact you and get the code. I only need the code and then I will do the process. Can you give me a time that I can call you? My time zone is Central Time. “

So I told the rep anytime today. I never got the call.

2 days later, they closed my case.

So I now I am on hold with Microsoft, I called around 7:30pm it is now 9:48!!!

I have been a lifelong Microsoft customer, I am never doing business with them again. Horrible company. It used to be if you had a problem you called 18004myxbox, and now u can't even do that you have to navigate their terrible website!!!!

:)