Microsoft is robbing me once a month

Has been for two months. Even changed cards. Cant get in contact with them either (not s suprise)

Sign into http://account.microsoft.com and make sure auto-renewal is turned off.

Hey, I'm not going to sue or anything because of the EA subscription, but I lost money, and more importantly, a lot of nerves. Never mind, let’s let go of Ea Play, I hope that they will at least return the money for the ultimate, because they themselves wrote that they RETURNED the money, although they don’t have any, but I’ll wait. I hope that as you said within 3 and 5 business days... But if they still don’t return the money, I simply have no words, I don’t know what to do.



And yes, Microsoft has fallen forever in my eyes, this “small” company doesn’t even have proper technical support, they can’t hire damn people? Okay, this is a really cool IT company, why don’t they develop a NORMAL damn bot? Damn shame not the company

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?

When you added the Ultimate, it did warn you of this and did state that once the conversion took place it cannot be reverted. Since your EA was cancelled when you converted it to Ultimate, you were only able to refund the Ultimate. If you had wanted to refund the EA, you would have had to do so before converting it to Ultimate.

You can request a call back or chat with support at http://support.xbox.com/contact-us

And where is the logic of this? I had a 12 month subscription to E Play, okay, it was converted to Ultimate and became 5 months. But now think about it and find the logical chain, there were 12 months of EA and 1 month of Ultimate, they will return to me (I hope, because I have lost faith in Microsoft) the funds for only 1 month of Ultimate, where are the funds for the annual subscription of EA or where is it itself?



And apart from all this, where the hell is Microsoft's normal support? This is a very big company and it has such shameful support, you can’t even get in touch with a real person, okay, if bots and so on could solve problems, but they can’t do that