Microsoft Headset Series X/S Cutting in and out

JVGen · May 10, 2023

I have the latest Xbox Wireless Headset connected to my Xbox Series X by Bluetooth.

When playing Fortnite, the audio only works well 50% of the time. At random, audio quality will reduce, cut in-and-out, and sometimes the headset loses it's Bluetooth connection altogether. It reconnects after about 10 seconds. Low audio quality generally lasts about 30 seconds. Friends have told me that my mic quality is reduced simultaneously with the reduced audio quality.

I tested my headset with games that don't use a team/voice chat, such as Trove, and have no audio quality issues.

Previous post reporting the same issue: here

I followed the troubleshooting steps provided at the previous post. The problem persists. I even exchanged the headset for a new identical pair and the same issue persists. I have no issues with controller connectivity.

In brief, I have:

1) Powered headset on/off

2) Updated headset

3) Hard reset headset

4) Cleared mac address

5) Power cycled console

6) Reset console - kept games

7) Restarted router

In addition to troubleshooting steps to resolve, I was hoping someone might explain:

1) How might a game such as Fortnite specifically have this problem? For instance, are resource-demanding games more likely to cause issues with Series X Bluetooth signal/connection?

2) Why would Bluetooth with my headset be affected, but Bluetooth to my controller is not?

:)

Geri M.

Hi JVGen,

Thank you for bringing this to the Xbox Community Forum, and we hope you're okay today beyond this account issue.

We understand that you are having audio issues with your wireless headset while playing Fortnite on Xbox Series X/S. As per description, you have tried already some basic troubleshooting steps but still the problem persists. You also isolated the issue by trying to test another headset but with no recourse.

We would like to ask few questions about it.

Have you updated controller firmware?
What is the brand and model of the Bluetooth headset?
Based on description this happens mostly to Fortnite, have you referred this to them?

Those questions will help us assists to diagnose the root cause of the issue and possible way of finding accurate resolution.

For the meantime, try to go over this article and see some suggested steps which might help you. (You may just skip those whom you have tried already) Troubleshoot your Xbox Wireless Headset | Xbox Support

Update your Xbox Wireless Controller | Xbox Support

Please explore the headset troubleshooting steps provided in each category.

Let us know if this work well for you.

Waiting for your response as we will be happy to assist you.

Kind regards,

Moderator

Microsoft Community

Geri M.

Hi JVGen,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Moderator

Microsoft Community

DeniqL

Okay in that case your console is more probably than not having a minor malfunction regarding connectivity. If you are able to I would make use of the warranty

https://support.xbox.com/help/hardware-network/...

JVGen

I did a factory reset and deleted all data. Afterward, I paired the headset and found the problem still persists. The audio quality will reduce and then Bluetooth connection is lost. The headset reconnects after a few seconds (and the on-screen notification saying “Headset connected” appears).

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you checked if your controller needs to be updated as well?

When connected with a USB cable:

Press the Xbox button  to open the guide.

Under Profile & system, select Settings.

Under Devices & connections, select Accessories.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.

Microsoft Headset Series X/S Cutting in and out - Fornite