Microsoft has SLA? How long?

Discus and support Microsoft has SLA? How long? in XBoX on Consoles to solve the problem; My xbox live and xbox live gold are not available from Friday 2017.10.13. Two days before, the service disconnected every few minutes. Internet... Discussion in 'XBoX on Consoles' started by StroppyClub74, Oct 16, 2017.

  1. StroppyClub74
    StroppyClub74 Guest

    Microsoft has SLA? How long?


    My xbox live and xbox live gold are not available from Friday 2017.10.13.

    Two days before, the service disconnected every few minutes.

    Internet connection is working all the time. Change the service providers and RJ / wi-fi connections do not help.

    Tracert shows problem on Microsoft side.

    Please fix the problem and compensate for the loss.

    Regards

    Mario

    :)
     
    StroppyClub74, Oct 16, 2017
    #1
  2. Wolfrik07
    Wolfrik07 Guest
    How microsoft has backward logic

    Which is why Microsoft will end up Bankrupt and Sony monopolizing the video game industry if they do not stop to think of the customers before themselves.
     
    Wolfrik07, Oct 16, 2017
    #2
  3. TH3RED3YEJ3DI
    TH3RED3YEJ3DI Guest
    How microsoft has backward logic

    Ok so by microsofts logic (with the xbox1 shenanegans) .. Other companies should charge for use of a used product .. Say Ford wanted to charge me a fee to sell my PAID FOR truck or wanted to charge the new owner of a (PAID FOR) used truck a fee for buying
    it... This is just crazy buisiness logic .. Companies dont do things like this and live to tell about it .
     
    TH3RED3YEJ3DI, Oct 16, 2017
    #3
  4. Kuljack Win User

    January Quest Rewards not received

    Hello, has there been any progress with this or is there a standard SLA I should wait for a response?
  5. Joab238 Win User

    Why cant Xbox get a decent SLA?

    These folks sell hosting services to businesses (via CSP & AZure) with SLA's of 99.95%.

    How can they sell that and not provide fr their own. 99.95% is not down 7 hours.
  6. Farscape247 Win User

    Forza Horizon 3 PC Online Freeroam not working

    all that has been done, this is a server side issue, many hours have been spent troubleshooting, teredo is working properly, all the above has been done many times. all other games work fine, just forza. does not matter if the game is end of life, the servers and the running of the game is still the responsibility of turn 10 and Microsoft. If they are not willing to maintain and keep the servers running normally then why should we invest in anymore games from Microsoft or Turn 10.

    We have not been given notice that the servers are going to be shut down so if we cannot access online then the SLA's still hold precedence, breach of SLA's will result in legal action.

    doing a trace ends with it failing at the final point which is server side.
  7. Farscape247 Win User

    Forza Horizon 3 continuously searches for online game (private lobby/adventure matchmaking/online freeroam) and drops with network error a couple of minutes later

    all that has been done, this is a server side issue, many hours have been spent troubleshooting, teredo is working properly, all the above has been done many times. all other games work fine, just forza. does not matter if the game is end of life, the servers and the running of the game is still the responsibility of turn 10 and Microsoft. If they are not willing to maintain and keep the servers running normally then why should we invest in anymore games from Microsoft or Turn 10.

    We have not been given notice that the servers are going to be shut down so if we cannot access online then the SLA's still hold precedence, breach of SLA's will result in legal action.

    doing a trace ends with it failing at the final point which is server side.
  8. Edocsil 2020 Win User

    We need backpay

    Xbox Live doesn't have an SLA to my knowledge. Plus they give free play weekends anyway.
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Microsoft has SLA? How long?

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